Motorola Software Update Overview

Use this page to determine if Motorola Software Update (MSU) is a possible resolution.


  • MSU is a tool that allows Motorola customers to obtain the most up-to-date software available for their handset, which can improve handset performance and reduce unnecessary handset exchanges.
  • MSU is currently available for the following T-Mobile Motorola model handsets: 
      Important: Performing a software update permanently locks an unlocked MOTOACTV.
    • MOTORAZR V3 with myFaves (Cherry Blossom & Dragon Tattooed, Pearl Gray)
    • MOTORAZR V3t / V3i D&G
    • MOTORAZR2 V8
    • Motorola W490
  • A software update can resolve software related issues that might otherwise result in a handset exchange.
  • The handset must be in-warranty to perform a software upgrade.
  • You must have the handset, a compatible computer and a USB data cable available.
    Note: If you do not have a USB cable, you can purchase a compatible USB data cable from, from an electronics store, or contact customer care to see if cable is avaliable for your device.
  • The Motorola Software Update takes 20 to 30 minutes on average based on internet connection and processor speed of the computer.
  • Download software at or > Support > Update my Software.