Windows Marketplace app

Learn about the Windows Marketplace app. Get tips, how tos, and troubleshooting all on this page.

 

 

Windows Marketplace details

App features

  • The Windows Marketplace allows you to purchase and download mobile applications in two ways:
    • Download directly to your phone
    • Download to your PC, then transfer to your phone.
Windows Marketplace icon

 

 

How tos

Purchase an App or Game

To purchase an app or game, follow these steps:

 

  1. Select the Marketplace icon on your phone.
  2. Select the desired app category.
  3. Select the desired app and view the app details.
  4. Tap Install.
  5. If you are not signed in, sign in using your Windows Live ID and password.If you are already signed in, proceed to step 6.
  6. Tap Confirm to accept any applicable charges and complete your purchase.
    • Note: By default, apps are added to your phone bill (when available). To pay with a credit card instead, tap Change payment method on the purchase confirmation screen.
  7. It might take several minutes for an app to finish downloading. Look for new apps in the App list (on Start, flick left). New games show up in the Games Hub (on Start, tap Games).

 

 

View purchase history and details

To view purchase history and details, follow these steps:

 

  1. Sign in to the Windows Marketplace for Mobile Web portal at http://marketplace.windowsphone.com.
  2. Click Purchase History.
  3. Select from the purchased applications listed.
  4. To perform a task such as get help with a particular application or to provide feedback, select the application in the list, and then in the form that appears on the page, click the option that you want.

 

 

View and modify Microsoft My Account settings

To view or change account settings, follow these steps:

 

  1. Sign in to the Windows Marketplace for Mobile Web portal at http://marketplace.windowsphone.com.
  2. Click Account Settings.
  3. Click the option to view or change Billing Preferences or Device Settings.

 

Note: Default Device Settings are automatically set the first time a user signs into Marketplace from a mobile phone.

 

 

Contact an app developer

To contact an app developer, follow these steps:

 

  1. Access the Windows Marketplace Web portal from a computer or phone browser at http://marketplace.windowsphone.com.
    Note: App developer details are NOT available from the Windows Marketplace Application.
  2. Click Shop Apps or Purchase History.
  3. Locate and click the app in question from the store or customer’s purchase history to view the details page.
  4. Reference the company contact information.
    4.jpg

 

 

Rate and Review Apps

To rate and review an app, follow these steps:

 

  1. On Start, flick left to the App list, and then find your app.
  2. Tap and hold on the app, and then tap Rate and review.
  3. Tap some stars to rate it, tap the text box to write your review, and then tap Submit.
  4. If you look up the app in Marketplace, you should see your review at the top of the list after a few minutes.

 

To rate and review a game, follow these steps:


  1. On Start, tap Games
  2. Find the game in your collection.
  3. Tap and hold the game, and then tap Rate and review.
  4. Tap some stars to rate it, tap the text box to write your review, and then tap Submit.
  5. If you look up the game in Marketplace, you should see your review at the top of the list after a few minutes.

 

 

Delete Apps

To delete apps, follow these steps:


  • On Start, flick left to the App list.
  • Tap and hold an app, then tap Uninstall.
  • When asked for confirmation, tap Yes.


To delete games, follow these steps:

  • On Start, tap Games.
  • In Collection, tap and hold a game, and then tap Uninstall.

 

 

Reinstall Apps

To reinstall apps from your phone, follow these steps:

 

  1. On Start, tap Marketplace.
  2. Tap Search to find the app or game you want to reinstall.
  3. If it's a free app or game, tap Install. Otherwise, tap Buy, on the confirmation screen, you'll see a message saying you've already purchased this app. Tap Install to install it again.
  4. Follow the instructions to reinstall the app. You might have to re-enter your Windows Live ID.

 

To reinstall apps from the web, follow these steps:

  1. On your PC, go to www.windowsphone.com, then sign in with the same Windows Live ID you used on your phone.
  2. Click My Phone, then click Account.
  3. Under App Purchase History, find the app you want to reinstall and click Reinstall.
  4. Follow the instructions to reinstall the app. You might have to re-enter your Windows Live ID.

 

Note: The online Marketplace also provides a detailed purchase history, in case you've forgotten what you've bought. Phone apps and games sync directly with your phone and are not part of your media collection in the Zune software (or Windows Phone 7 Connector for Mac) on your computer.

 

 

 

Troubleshooting

To troubleshoot problems with the Windows Marketplace app, follow these steps:

 

Basic Troubleshooting

Important: Complete these steps before proceeding to advanced troubleshooting.

  • Recreate the issue
    1. Access the Windows Marketplace on your phone
    2. Attempt to perform the function that is not working following the documented How To's and note any error messages
    3. If you continue to receive errors, try to perform another function within the Windows Marketplace and note the results
  • Test general web access
    1. Access web2go
    2. Access an external web site like www.google.com or www.cnn.com.
  • Close all apps & restart the phone
    1. Restart your phone or close all apps
    2. Remove the battery from the phone
    3. Replace the battery and restart the phone

 

 

Advanced Troubleshooting

 

 

Billing Troubleshooting

  • If you use a credit card to purchase downloads from the Windows Marketplace, you will NOT see a record of the charge on your T-Mobile billing statements.
  • T-Mobile can only provide support for downloads purchased through your T-Mobile account.
  • See Premium Service Charges for additional help with purchase charges.

 

 

Unable to Bill a purchase to T-Mobile Bill

The Windows Marketplace does support Carrier Billing, however each Developer maintains their own Carrier Billing Authorization. Follow the steps below to determine where the issue is.

  1. Confirm the billing account does not have any of the following restrictions:
    • Family Allowances
    • Content Blocking
    • Web Guard
  2. Launch the Windows Marketplace
  3. Attempt to Carrier Bill a known capable item
    • Tip: Angry Birds is a well known Carrier Billing supported item
    • IMPORTANT: T-Mobile is not authorized to issue refunds for Windows Marketplace purchases. Ensure you do not go beyond Step 5 listed above in the How To's: Purchase an App or Game.
  4. If Bill my T-Mobile USA Account is not a payment option, contact the Developer as they do not support Carrier Billing.
  5. If Bill my T-Mobile USA Account is a payment option, contact us.

 

 

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