New Mexico Slamming and Cramming Regulations
The New Mexico Public Regulation Commission has rules and regulations to investigate and resolve allegations of unauthorized telecommunications charges, known as cramming, and unauthorized changes in telecommunications service providers, known as slamming. If a New Mexico customer believes that either of these situations has occurred, the customer should contact his/her local exchange company, his/her authorized provider, or the unauthorized provider in order to report an unauthorized charge or change of provider. In addition, the New Mexico customer may contact directly the Consumer Regulation Division of the New Mexico Public Regulation Commission at the following toll-free telephone number: 1-800-663-9782. A complete copy of New Mexico's Slamming and Cramming Act, with detailed procedures, may be found in Title 17, Chapter 11, Part 8 of the New Mexico Administrative Code at www.nmcpr.state.nm.us/nmac.
T-Mobile Customer Deposit Policy
If you apply to activate, or actually do receive, postpaid service from T-Mobile, then you authorize us to verify (and to continue verifying) your creditworthiness with any third parties and at any time. As a result of any such credit check, T-Mobile may require that you pay a deposit as a condition to your initial or continued enrollment in a T-Mobile rate plan. Any such deposit will accrue interest in accordance with New Mexico state regulations. If you cancel your postpaid service with T-Mobile, your deposit (plus any interest accrued thereon) first will be applied toward the outstanding balance (which will include a up to $200/line early cancellation fee that will apply if the defined service agreement term has not been fulfilled) on any of your T-Mobile accounts, and any remaining portion of the deposit (including accrued interest) will be refunded to you within thirty (30) days after the effective cancellation date of your postpaid service with T-Mobile. Please contact a T-Mobile representative for additional information on T-Mobile's deposit refund policies applicable to active and canceled accounts.