Trackball & trackpad troubleshooting:  BlackBerry

    Use the following steps to determine how to resolve issues with a trackball or trackpad:

     

    1. Remove and re-insert the battery.
    2. Attempt to scroll left to right and up and down.
      • If the trackball / trackpad works, the issue has been resolved.
      • If the trackball / trackpad feels physically obstructed, refer customers to a retail location.
    3. Using Desktop Manager, back up the information on the device.
    4. Re-install the device software.
    5. Test the trackball / trackpad before restoring your personal information.
    6. If the issue is resolved, perform a Custom Restore of important information only.
    7. If the issue is not resolved, please Contact Us for additional troubleshooting.

     

    DOC-6130