Trackball & trackpad troubleshooting:  BlackBerry

Use the following steps to determine how to resolve issues with a trackball or trackpad:


  1. Remove and re-insert the battery.
  2. Attempt to scroll left to right and up and down.
    • If the trackball / trackpad works, the issue has been resolved.
    • If the trackball / trackpad feels physically obstructed, refer customers to a retail location.
  3. Using Desktop Manager, back up the information on the device.
  4. Re-install the device software.
  5. Test the trackball / trackpad before restoring your personal information.
  6. If the issue is resolved, perform a Custom Restore of important information only.
  7. If the issue is not resolved, please Contact Us for additional troubleshooting.