This procedure will reset the entire phone without using the touchscreen:
- Remove the battery from the device.
- Remove the SIM Card from the device.
- Leaving the SIM Card out of the device.
- Insert the battery back onto the device.
- Turn the device back on.
- Once on the Home Screen, verify T-Mobile is not displayed on the Home screen.
- Open Qwerty Keypad.
- Type In Samsung E2P Custom Reset Code:
- Verify Screen displays: “Please wait as your phone will restart after Full Reset is performed”.
- Test for resolution after reboot.