Unlock a Gmail e-mail account with captcha

In order to unlock a Gmail account, you will need to have access to a computer with an internet connection.

 

  1. From a computer, access https://www.google.com/accounts/recovery.
  2. Select from the following options:
    • I forgot my password
    • I forgot my username
    • I'm having other problems signing in
  3. Select Continue.
  4. Type the characters you see in the picture below.
  5. Select Continue.
  6. Select from the recovery options.
    1. Answer my security question
    2. Get a verification code on my phone
    3. Verify your identity by answering multiple questions about your account
  7. If you still cannot sign in, see:

 

DOC-4185