Recover a Google account password for Android

    In order to recover a lost password, you will need access to a computer with an internet connection.

     

    To recover a lost or forgotten password for the Google account, follow these steps:

     

    1. From a computer, go to www.gmail.com.

    2. In the 'Sign in' box on the right side of the page, click the Can't access your account? link. It is below the Username and Password fields.
       
    3. In the Email address field, enter the email address.
      Note: If they cannot remember their username, see how to recover a Google account username.

    4. Click Submit.

    5. Enter the text that appears in the Captcha picture.

    6. Click Continue.

    7. Select one of the following options:
      Note: Some options are only available if you configured their account appropriately.
      • Answer your security question
        1. Click Continue.

        2. Enter the answer to the security question.

        3. Click Continue.

        4. In the New password and Re-enter new password fields, enter a new password.

        5. Click Reset Password.

        6. Confirm you can access the Google account.


      • Email to [alternate e-mail address]
        1. Click Continue.

        2. Check your alternate email address for an email with the password. It may have gone to a bulk mail or junk mail folder.

        3. Confirm you can access the Google account.


      • I no longer have access to this
        Click Continue.

        You need to complete and submit a form that contains contact information along with information about the Google account. Google will use this information to locate the account and verify the owner of it.

        T-Mobile is unable to provide an estimate for how long it will take Google to respond to the request.


      • Get a verification code on my phone
        1. Click either Receive via a text message (SMS) or Receive via an automated phone call.

        2. Click Continue.

        3. Check your phone for a text message or phone call with a verification code.

        4. In the Enter code here field, enter the code.

        5. Click Continue.

        6. Enter a new password for your Google account.

     

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