Recover a Google account password for Android

Resolution Steps

To recover a lost or forgotten password for the Google account, follow these steps:

 

  1. From a computer or mobile browser, go to Google.com.
  2. Click Sign In.
  3. Click Can't access your account.
  4. Select I don't know my password.
  5. Enter your email address.
  6. Select Continue.
  7. Type the characters you see on the in the picture below.

    googlepw.png

  8. Select Continue.
  9. Follow the one screen prompts.
    Note: Depending on the security options set up on the account, your experience may vary. Contact Google for any additional assistance recovering your password. See Google Help

 

 

Escalation

If you still cannot sign in, create a new Google account and use it instead. Refer to common procedures.