Find help with your Google account or sign in for your Android device.
2-step verification is a security feature that protects your Google account from unauthorized access, but it can also stop your phone from signing in.
To learn about and set up 2-step verification, see: Google 2-Step Verification. If you're having problems signing in from your phone and this feature is turned on, then create an app password for the account and use that to sign in. For help, see: Passwords and codes used with 2-Step Verification - Accounts Help.
T-Mobile does not have access to Google accounts and cannot help with your Google account settings . Please contact Google.
- Can sign in to Google account on computer, but not on phone, tablet, or email client
- Error: 'Account Locked'
- Error: 'Account Lockdown: Unusual activity'
- Error: 'Lockdown in Sector 4'
Google may temporarily lock your Google account if they detect abnormal usage on it. To understand this and unlock the account, use: My account has been locked - Gmail Help. If you need additional help, refer to Google help: Google Groups.
T-Mobile does not have access to Google accounts and cannot unlock your Google account. Please contact Google.
Your phone may have problems signing in to a Google account, which can cause issues in Gmail, Calendar, Play Store, and other services. To sign in, follow these steps:
- If your account does not have a data feature, add one on my.t-mobile.com.
- Open a couple web pages in the browser (such as www.gmail.com) to check the data connection. If data is not working, see: No Internet / data or try Wi-Fi.
- From a computer or the phone, go to www.gmail.com, and sign in to the web site. If you:
- Cannot sign in from the web site:
- See how to Recover username or password.
- If you get an invalid username error but the username is correct, go to: http://www.google.com/accounts/unlockcaptcha
- If you are unwilling to wait to hear back from Google regarding the username or password, then perform a master reset and set up a new Google account.
- Can sign in from the web site, sign in on the phone.
- See an error 'Account Locked' or 'Account Account has been locked. , see
- Cannot sign in from the web site:
- If you changed the Google password, access the Play Store to sign in. If it does not prompt for a password, then clear cache for the Gmail app. See your device > How tos > Apps > Clear & uninstall app.
- Check if 2-step verification is enabled, and if it is, create an app-specific password.
- If you cannot sign in, perform a master reset. See your device > How tos > Settings > Master reset.
- If you still cannot sign in, either create a new Google account or contact Google
T-Mobile does not have access to Google accounts and cannot restore access to your Google account. Please contact Google.
T-Mobile does not have access to Google accounts and cannot recover your Google account username or password. Please contact Google.
To set up how to recover your Google account is you forget the password, use: Set forgot password options - Gmail Help. If you need additional help, refer to Google help: Account Recovery form - Accounts Help.
T-Mobile does not have access to Google accounts and cannot manage your Google account recovery options. Please contact Google.
To sync Microsoft Outlook with Gmail contacts, calendar, and more, use: Google Sync.
Alternately, you can transfer:
- Gmail using Get started with IMAP and POP3 - Gmail Help
- Contacts using:
T-Mobile does not have access to Google accounts and cannot provide further sync options for your Google account. Please contact Google.