Recover a Google account username for Android

    Resolution Steps

    To recover a lost or forgotten username for the Google account, follow these steps:

     

    1. From a computer or mobile browser, go to https://www.google.com/accounts/recovery.
    2. Select I forgot my username.
    3. Select Continue.
    4. Type the recovery email address and the characters you see on the in the picture below.

      googleusername.png

    5. Select Continue.
    6. Select from the recovery options:
      • Answer my security question
      • Get a verification code on my phone
      • Verify your identity by answering multiple questions about your account

     

     

    Escalation

    If you still cannot sign in, you can either:

     

     

     

    DOC-6003