Lookout Mobile Security Premium FAQs

Find answers to commonly asked questions about Lookout Mobile Security Premium.

 

 

FAQs

How do I get the Lookout Mobile Security Premium application on my phone?  Lookout Mobile Security Premium icon.png

The Lookout app is already pre-loaded on most T-Mobile Android phones. To open the app, look on your phone for the Lookout app icon (the green shield logo) and tap it. The application is also available to download from Google Play or the Apple App Store. For more  information, read about the Lookout Mobile Security app features, various how-tos, and troubleshooting steps.

 

 

 

 

How much does Lookout Mobile Security Premium cost?

Lookout Mobile Security Premium costs $4 a month. You can manage up to three devices on one account, which is a little over $1 per device.

 

 

 

 

How do I find a lost phone, lock a phone, or wipe data from a lost phone using Lookout Mobile Security Premium?

To locate, lock, or wipe your phone, log into Lookout.com. For help finding a lost or stolen phone, locking your phone, or wiping data, you can read the how-tos and about troubleshooting for the Lookout Mobile Security app.

 

 

 

 

Can I locate my phone if I lose it outside of the United States?

Lookout requires a data or Wi-Fi connection to locate your phone. If you find that you're able to make a phone call or connect to the Internet, Lookout will be able to locate your lost phone.

 

 

 

 

How do I receive additional support?

For additional support, read Lookout's frequently asked questions, or contact Lookout customer support at tmosupport@lookout.com.

 

 

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