Bill payment options

T-Mobile provides the following payment options for you:

 

EasyPay

Electronic check

Credit card

Paying at a payment center

Paying through the mail

Paying over the phone

 

 

 


 

 

EasyPay

Set up your account to make automatic monthly payments using an electronic check or credit card. Payments are automatically deducted each month approximately three days before your due date.

 

To set up or manage EasyPay, seeSigning up and managing EasyPay.

 

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Electronic Check

To make a payment using an electronic check, see Make a one-time payment by checking account.

 

Notes:

  • If the check is returned as NSF or insufficient funds, the check will be sent one more time in an attempt to get the funds from your bank account. Any bank fees that result from attempts to collect payment are your responsibility.
  • You will receive a free text message for your payment. The message refers to the payment as an ACH (Automated Clearing House) transaction.

 

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Credit Card

To make a payment using an ATM/debit or credit card, see Make a one-time payment by ATM/debit or credit card.

 

Notes:

  • T-Mobile Gift Cards are not permitted for use with the EasyPay service.
  • Acceptable credit cards are Visa, MasterCard, American Express and Discover.
  • Acceptable ATM/debit cards will have the NYCE, pulse, STAR or ACCEL logos.

 

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Paying at a payment center

To locate a payment center, perform the following steps:

 

  1. Access the Store Locator.
  2. From Find a T-Mobile Retail Store, within the Select a location type drop-down menu, select Payment center locations.
  3. Enter the address information and select submit.

 

Note: The Store Locator will find the closest payment centers to your address location. 

 

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Paying through the mail

To make a payment through the mail, refer to the addresses below:

 

Choose the location closest to your billing address:
T-Mobile
PO Box 742596
Cincinnati, OH 45274-2596
T-Mobile
PO Box 51843
Los Angeles, CA 90051-6143
T-Mobile
PO Box 790047
St. Louis, MO 63179-0047
T-Mobile
PO Box 660252
Dallas, Texas 75266-0252

 

Notes:

  • An account number must be referenced on all payments in order to post properly.
  • We will process payments within 24 - 48 hours of receipt. Mailing time will vary.
  • You can mail a check or money order payment through the mail. Please do not send cash.

 

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Paying over the phone

You can make a payment through our automated phone system, or by speaking to a Customer Care representative by dialing 611 or 1-877-453-1304.You must be either the Billing Responsible Party, or an authorized user able to verify the account when making a payment with Customer Care.  All payments made with a Customer Care representative will have a $5.00 processing fee that will appear on your next bill.

 

To avoid the $5.00 processing fee, there are a number of self-help options available to you.

  • EasyPay
  • Over the phone through the automated system
  • My T-Mobile
  • T-Mobile retail store (payment kiosks are also available at some locations)
  • Mailing the payment

 

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