Premium Handset Protection (PHP) FAQs

Find answers to commonly asked questions about Premium Handset Protection® (PHP).

 

 

FAQs

How do I check if my phone has Premium Handset Protection?

You have 14 days from the time of purchase of your qualifying T-Mobile phone or device to enroll in PHP. To check if you have PHP, log in to My T-Mobile, click PLANS, and then click VIEW SERVICES. If you have PHP, you'll see the service under the Premium Handset Protection section.

 

 

 

 

How do I file a claim online or check the status of my claim?

You can file a PHP claim online, make changes to your claim, or check the status of a filed claim by visiting myPHPinfo.com. You can call Assurant Solutions at 1-866-866-6285 to discuss your claim status. Once you file your claim, an email notification will be sent to you containing your claim number.

 

 

 

 

What is the difference between a mechanical breakdown/warranty claim and other claims?

Mechanical breakdown/warranty claims arranty exchanges are processed by T-Mobile if your device is malfunctioning due to a defect in materials or workmanship. Contact T-Mobile Customer Service to request your replacement phone or device. Other claims (accidental damage, loss, or theft) are processed by Assurant Solutions. Visit myPHPinfo.com to file a claim for accidental damage, loss, or theft.

 

 

 

 

Do I need to return my phone when I file a claim?

For a phone or device that's accidentally damaged, you'll need to return the device to Assurant Solutions within 10 days of receiving your replacement phone or device. For quicker processing, you'll be provided a prepaid envelope and shipping label to return it. If the damaged phone or device is not return, you'll be charged an unrecovered equipment fee of up to $900.

 

All lost or stolen devices will be blocked from access to the T-Mobile network.

 

 

 

 

Who do I call with questions on my deductible?

Review myPHPinfo.com for answers to frequently asked questions or contact Assurant Solutions by calling 1-866-866-6285.

 

 

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