Find answers to commonly asked questions about Premium Handset Protection (PHP).
How do I check if my phone has Premium Handset Protection (PHP)?
You have 14 days from the time of your phone or device purchase to enroll in PHP. To check if you have PHP, log in to My T-Mobile, click PLANS, and then click VIEW SERVICES. If you have PHP, you'll see the service under the Premium Handset Protection section.
How do I file a claim online or check the status of my claim?
You can file an insurance claim online, make changes your claim, or check the status of a filed claim, by visiting myPHPinfo.com. Contact Assurant Solutions at 1-866-866-6285 to discuss your claim status. Once you file your claim, an email notification will be sent to you containing your claim number.
What is the difference between warranty exchange and an insurance claim?
Warranty exchanges are processed by T-Mobile for device manufacturer defects such as software issues or malfunction. Contact T-Mobile Customer Service to request a warranty exchange. Insurance claims (loss, theft, damaged phone or device) are processed by Assurant Solutions. Visit myPHPinfo.com to file an insurance claim.
Do I need to return my phone when I file a claim?
For a damaged device, you'll be required to return the device to T-Mobile immediately after receiving the replacement device. All lost or stolen devices will be blocked from access to the T-Mobile network. Devices claimed as lost and stolen will no longer function on the T-Mobile network.
Who do I call with questions on my deductible?
Review myPHPinfo.com for answers to frequently asked questions or contact Assurant Solutions by calling 1-866-866-6285.