Primary Account Holder management

Being the Primary Account Holder on a multiline account allows you to do the following:

 

  • Set online access permissions for the other people on your account.
  • Choose how much information other people on your account can see.
  • Manage the ability of other people on the account to make changes to their rate plans, services, or other options.
  • Modify your billing address.
  • View billing information for all lines on your account.
  • Modify your paperless billing settings.

 

Note: The designation of a Primary Account Holder does not apply to the following types of accounts:

 

  • Business
  • Government
  • Single line
  • T-Mobile Monthly4G

 

To establish yourself as the Primary Account Holder for your account, follow these steps:

 

  1. Go to My T-Mobile and log in.
  2. From the top navigation menu highlight Manage, Your Profile and click Security Settings.
    Note: You can also click on Change security settings from the quick links on the right.
  3. Click Edit beside Account security settings.
  4. On the Profile: Account Security page, enter two pieces of information: 
    • Last four digits of your Social Security Number
    • Date of Birth
  5. Click Update. After the information is verified, a confirmation displays.
  6. Under Account Security Settings, set up online permissions for the other lines on the account.
  7. Assign account access levels for lines on the account.
  8. Click Save Changes when complete.
  9. View the next page for a summary of the changes. The permissions are now in effect for the selected line.

 

Default Settings:


Check the tables below for default permission levels and services assigned to the Primary Account Holder and Other Users on multiline accounts:

 

My profile

Billing and payments

Plan and services

My phone

 

 

My Profile

 

ServicePrimary Account HolderOther Users
View billing addressYesYes
Modify billing addressYesNo. Primary Account Holder can grant this position.
Modify paperless billing/reminder settingsYesNo
View paperless billing/reminder settingsYesEnrollment status only

 

Billing and payments

 

ServicePrimary Account HolderOther Users
View current balance informationYesNo. Primary Account Holder can grant this permission.
View bill or statement for all phones on the accountYesNo. Primary Account Holder can grant this permission.
View bill or statement for logged-in usersYesYes

 

Plan and services

 

ServicePrimary Account HolderOther Users
View plan informationYesYes
View optional service information for logged-in usersYesYes. Primary Account Holder can grant this permission.
Change optional services for logged-in usersYesYes. Primary Account Holder can grant this permission.
Change plan and optional services for other users on the accountYesNo. Primary Account Holder can grant this permission.

 

My phone

 

ServicePrimary Account HolderOther Users
View phone information for logged-in usersYesYes
View phone information for other users on accountYesNo. Primary Account Holder can grant this permission.
Upgrade device for logged-in usersYesYes. Primary Account Holder can grant this permission.
Upgrade device for other users on the accountYesNo. Primary Account Holder can grant this permission.