What is an e-Signature?
Electronic signature (e-Signature) is an electronic sound, symbol, or process associated with a contract or other record and used as the legal equivalent of a written signature. They allow consumers to conduct commerce electronically in a variety of ways. e-Signatures allow T-Mobile to efficiently offer equipment installment plans to our customers while also promoting a paperless society.
When is an e-Signature required?
e-Signatures are required for orders placed via My T-Mobile or over the phone with Customer Care that include an Equipment Installment Plan (EIP) with 20 installments or, in certain states, an EIP with 4 installments.
Do e-Signature request e-mails expire?
e-Signature authorization request e-mails expire in 48 hours for upgrade orders processed by Customer Care.
Can I cancel an order if I change my mind?
If you do not wish to proceed with the order and you have not submitted your e-Signature authorization, no action is needed. When the authorization expires, the order is automatically canceled.
Unfortunately, if you have already submitted your e-Signature authorization the equipment order cannot be canceled. When you receive the order, refuse the delivery or return the shipment to the following address:
Return Center TX
4500 Cambridge Road
Ste 100 Door 3
Fort Worth, TX 76155