Phone and device upgrade FAQs

    Will I get a better deal placing an upgrade order online?

    Yes, the phone and device upgrade pricing will be different when ordering online versus ordering over the phone with Customer Care.

     

     

    How do I find out my current upgrade pricing?

    To determine if you qualify for a handset upgrade and discounted pricing, follow these steps:

     

    1. Go to My T-Mobile and log in.
    2. Click Upgrade Phone/Device, located to the right of the image of your current phone.
    3. Select the filters to find the phone that is right for you.
    4. Click See more details to see pricing with and without a contract.

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    Does T-Mobile have an upgrade fee?

    Yes. T-Mobile currently charges an $18 upgrade fee (unless you purchase a phone or device at full cost).

     

     

    How do I pay for my upgrade?

    To pay for your upgrade, choose one of the following options:

     

    • Pay Online at My T-Mobile
      • Customers who upgrade online (Upgrade my phone online) may qualify for delayed payment and have the phone billed to their account.
      • Customers who qualify may also use our Equipment Installment Plan to split the price of the phone into interest-free payments.

     

    • Visit a T-Mobile Retail Store
      • Customers who upgrade at a T-Mobile Retail Store, may pay for their Handset Upgrade with a credit card (American Express, Discover, MasterCard, or Visa), debit card (with MasterCard or Visa logo), or cash.
      • Customers who qualify may also use our Equipment Installment Plan to split the price of the phone into interest-free payments. To locate the closest T-Mobile Retail Store, go to Find a T-Mobile Retail Store.

     

    • Call Customer Care
      • Customers may pay for their Handset Upgrade with a credit card (American Express, Discover, MasterCard, or Visa) or debit card (with MasterCard or Visa logo) when contacting our Customer Care department by phone.
      • Customers who qualify may use our Equipment Installment Plan to split the price of the phone into interest-free payments.