My T-Mobile password and locked account troubleshooting

    Learn how to troubleshoot password problems or change your My T-Mobile password on this page.

     

    To troubleshoot a problem with a locked account, or to reset the password from My T-Mobile:

     

    1. Open a web browser and go to http://my.t-mobile.com.
    2. Click Forgot your password or Unlock your account.
    3. Enter your mobile mobile number and ZIP code and click Continue.
    4. Click Email, Text message or Security questions:
      • Email & Text message: Your phone or email inbox will receive a message containing the password. See phone how tos for steps on checking messages. If you have an internet device such as a tablet or USB laptop stick, use the alternate option of verifying the last 4 digits of primary account holder’s SSN or the account PIN.
      • Security questions: Answer the questions continue to step 5.
    5. On My T-Mobile, enter the temporary password and click Continue.
    6. Enter a new password. The Save button will remain gray if the password requirements are not met.
    7. Re-enter the new password and click Save Password.
    8. You will be logged in to My T-Mobile.

     

     

     

    Related pages

     

    Change your My T-Mobile password