You can get immediate support online! Check your usage or change your plan from the convenience of My T-Mobile.
Get help from other customers
Ask questions and get help from other T-Mobile customers on our Support Community.
Live Chat with a Customer Service Specialist
Have questions? Get help in real time with T-Mobile Live Chat.
Contact Customer Service
- You can activate your T-Mobile Pay in Advance service online, or call the T-Mobile Prepaid Account Activation Line at 1-877-778-2107.
- Manage your existing account online, or call 1-877-778-2106 or *8646 from your phone.
Refill your account
Using a credit card, debit card, or electronic check:
- Refill your account online.
- Call 1-877-720-5195 or *ADD from your mobile phone.