Find customer service support for your Pay in Advance (prepaid) account here!
You can check your usage, change your plan, and more. Just log in to My T-Mobile.
Get help from other customers
Ask questions and get help from other T-Mobile customers on our Support Community.
Live Chat with a Customer Service specialist
Have questions? Get help in real time with T-Mobile Live Chat.
Contact Customer Service
- You can activate your T-Mobile Pay in Advance service online. Or call our Prepaid Account Activation Line at 1-877-778-2107.
- You can also manage your existing account online. Or call 1-877-778-2106 or *8646 from your phone.
Refill your account
Using a credit card, debit card, or electronic check:
- Refill your account online.
- Call 1-877-720-5195 or *ADD from your mobile phone.