Obtain Basic Information about Your Usage

    T-Mobile offers convenient ways to find out basic information about your current rate plan usage. You can dial these numbers from your handset to receive information free of charge:

     

    ServiceCode / NumberDetailsAdditional Information
    Balance Messenger#BAL# / #225#
    • Last payment amount 
    • Last payment date 
    • Balance in full 
    • Past due balance (if any)
    • Only available on consumer accounts in active or suspended status.
    Minute Messenger#MIN# / #646#
    • Current minute usage
    • Bill cycle close date
    • Minutes used while on another carrier's network may not be included since these may take up to 30 days to transfer from their system to T-Mobile.
    • Usage balances may display incorrectly when rate plans are changed in the middle of a billing cycle. 
    Message Messenger#MSG# / #674#
    • Current message usage
    • Messages remaining
    • This service only provides text message usage - Picture message usage is not included.
    • Pooled text usage reflects the shared message balance along with the individual message balance.
    • Unlimited message buckets display unlim in the Remaining field
    • Messages used while on another carrier's network may not be included since these may take up to 30 days to transfer from their system to T-Mobile.
    • If you change your mobile number during your bill cycle, the message will only display information for your new number.
    Web Usage Messenger#WEB# / #932#
    • Current web usage
    • Megabytes (MBs) used
    • Balances
    • Bill cycle close date
    • T-Mobile Monthly4G customers without data plans and Take Control customers are unable to use Web Usage Messenger.
    • Minutes used while on another carrier's network may not be included. This usage may take up to 30 days to transfer from their system to ours.
    • Only T-Mobile-supported handsets support Web Usage Messenger.

     

    You can also find rate plan information via My T-Mobileand t-zones®.

     

    Note: Only T-Mobile support handsets support these services.