How to Check Minutes, Balance, Web, and Message Usage from the Device

T-Mobile offers convenient ways to find out basic information about your current rate plan usage. You can dial these numbers from your handset to receive information free of charge.

 

ServiceCode / NumberDetailsAdditional Information
Balance Messenger#BAL# / #225#
  • Last payment amount 
  • Last payment date 
  • Balance in full 
  • Past due balance (if any)
  • Only available on consumer accounts in active or suspended status.
Minute Messenger#MIN# / #646#
  • Current minute usage
  • Bill cycle close date
  • Minutes used while on another carrier's network may not be included since these may take up to 30 days to transfer from their system to T-Mobile.
  • Usage balances may display incorrectly when rate plans are changed in the middle of a billing cycle. 
Message Messenger#MSG# / #674#
  • Current message usage
  • Messages remaining
  • This service only provides text message usage - Picture message usage is not included.
  • Pooled text usage reflects the shared message balance along with the individual message balance.
  • Unlimited message buckets display unlim in the Remaining field.
  • Messages used while on another carrier's network may not be included since these may take up to 30 days to transfer from their system to T-Mobile.
  • If you change your mobile number during your bill cycle, the message will only display information for your new number.
Web Usage Messenger#WEB# / #932#
  • Current web usage
  • Megabytes (MBs) used
  • Balances
  • Bill cycle close date
  • T-Mobile Monthly4G customers without data plans and Take Control customers are unable to use Web Usage Messenger.
  • Minutes used while on another carrier's network may not be included. This usage may take up to 30 days to transfer from their system to ours.
  • Only T-Mobile-supported handsets support Web Usage Messenger.

 

You can also find rate plan information via My T-Mobile and t-zones®.

 

Note: Only T-Mobile supported handsets support these services.