A master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card or memory card (if available). To perform a hard reset, follow these steps.
- Back up all necessary data. See: Prepare for a master reset and back up data on Android
- From any Home screen, tap the Menu key.
- Tap Settings.
- Tap Privacy.
- Tap Factory Data Reset.
- Tap Reset Phone.
- Tap Erase Everything.