Report a lost or stolen phone

What should I do if my phone is lost or stolen?

 

  • Find or Secure your phone

    If you have Premium Handset Protection or Mobile Security on your line, use Mobile Security to:


    • Locate your phone
    • Lock your phone to prevent unauthorized access
    •   Remove all data from your phone
  • Suspend Your Line

    To help prevent any unauthorized usage you should immediately suspend your line. You are responsible for all calls made on your phone, so contacting T-Mobile as soon as you realize your phone is missing will help prevent any unauthorized use and additional charges. If you discover that your phone was lost and then you find it, you can always restore service quickly.

  • File an Insurance Claim

    If you have Premium Handset Protection on your line, file a claim to have your phone replaced.

  • Replace your phone

    If you do not have Premium Handset Protection or which to upgrade your phone, you have the ability to order a phone through My T-Mobile.

  • Other Security Features

    Setting up your device’s PIN or lock code is an excellent way to reduce the risk of unauthorized calls and charges, particularly if your phone is stolen. For information on setting up your device’s PIN or lock code, go Phones and Devices.