Voicemail how tos

Learn how to use voicemail. See the how tos below, or you can download the voicemail menu options attachment. If you're looking for how to access your voicemail on My T-Mobile, check out MobileLife Voicemail how tos.

 

 

Steps

Check your voicemail messages

To check your voicemail messages, press and hold the 1 from your phone's dialpad to call and connect to voicemail.

 

 

Change your voicemail greeting

To change your voicemail greeting, follow these steps:

 

  1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
  2. Press the * key to access the main menu.
  3. Press 3 to access the Greeting menu.
  4. Press 2 to record a new greeting. If you are replacing an existing greeting, the existing recording will play first.
  5. When prompted, record your greeting and press the # key when you finish recording.
  6. Press 1 to set your recording as your voicemail greeting.

 

 

Change your voicemail password

To change your password, follow these steps:

 

  1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
  2. Press the * key to access the main menu.
  3. Press 5 to access the Password Security menu.
  4. To change your password, press the 1 key.
    Note: Your password should be easy for you to remember but hard for others to guess.

 

By default, you won't be asked for your password when checking your voicemail from your phone. If you have your outgoing caller ID blocked, you'll be required to enter your password when you call your voicemail from your phone. This is for the security of your account, since the voicemail system doesn't recognize your mobile number when it's blocked. T-Mobile recommends that you turn on your voicemail password for added security.

 

 

Save your voicemail messages

To save voicemail messages, follow these steps:

 

  1. Press and hold the 1 from your phone's dialpad to call and connect to voicemail.
  2. After you listen to a message, press 9 to save the message.
    Important: To permanently keep a voicemail message, listen to the message, and save it before the expiration period below.

 

Voicemail type

Basic

Enhanced

Pay in Advance (Prepaid)

Visual Voicemail & VTT

Number of messages you can keep

15

45

15

45

Days until unplayed messages are deleted

14 days

14 days

14 days

30 days

Days until played messages are deleted

14 days

30 days

14 days

14 days

 

If you have an Android phone with Visual Voicemail (VVM), you can also download voicemail messages to a memory card. To do this, open the message, press menu, and select Save message to. Your message will be downloaded to the VVM folder on your memory card.

 

 

Set up your voicemail

To set up your voicemail for the first time, follow these steps:

 

  1. From your phone's dialpad, press and hold the 1 key. If prompted for a password, use the last four digits of your mobile number.
  2. When prompted, create your new password. Your password can be any 4- to 7-digit code.
    Note: Your password should be easy for you to remember but hard for others to guess.
  3. When prompted, record your greeting and name. After you record your name and greeting, your voicemail will be created and ready to use.