Reading your bill

This page covers the basic sections of your bill. FlexPaySM, myFaves® or T-Mobile @Home bills may include additional sections. Use this page to help you to read your paper bill.

 

To learn more about your online bill, refer to the following link:

 

Understand your online bill

 

For information in Spanish, refer to the following links:

 

Como leer su factura actual (PDF)

Cómo leer tu factura - PagoFlex(SM)

 

 


 

 

Your bill is separated into the following three sections:

 

Summary of your bill

Account service detail

Itemized charges

 

Summary of your bill

 

Everything you need to know is summarized on the first page of your bill. You can find specifics about your charges on the subsequent pages.

 

Note: To check your most current balance and usage, log in to My T-Mobile.

 

Under Summary, the previous balance, payments received, credits and adjustments, charges, and taxes appear.

 

click images to enlarge

Bill Summary.JPG

 

Under Amount Due, the total amount due for the month and the payment due date appear.

 

amount due.JPG

 

Under Monthly Summary, charges for each line appear.

 

Monthly summary.JPG

 

Under Available Service, minutes, messages, and data features used in your rate plan appear.

 

Available Service.JPG

 

Under Used Service, a summary of your usage appears. Usage details and associated charges appear later.

 

Used service.JPG

 

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Account service detail

 

NOTE:

  • Account charges and credits are detailed for each line of service. The totals for each of these sections match the line items under the Monthly Summary of your bill.
  • If you do not use all of these services during a billing period, some of these sections may not appear.

 

Under Monthly Recurring Charges, your recurring charges appear.

 

Monthly recurring.JPG

 

Under Credits & Adjustments, credits and account adjustments appear.

 

credits.JPG

 

Under Usage Charges, overage, roaming, messaging, data charges, and premium services appear.

 

Usage.JPG

 

Under One Time Charges, one-time charges, such as activation fees, late fees, and phone charges appear.

 

One time.JPG

 

Under Other Charges (Non-Communications Related), charges unrelated to communications (e.g., Equipment Protection) appear.

 

noncomm related.JPG

 

Under Other Charges, the breakdown of the Regulatory Programs Fee appears.

 

Other.JPG

 

Under Taxes, Fees and Surcharges, local, state, federal, and other taxes, assessments and fees appear.

 

taxes.JPG

 

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Itemized charges

 

Under LOCAL AIRTIME, LONG DISTANCE and INTERNATIONAL CHARGES, airtime and domestic and international long-distance charges appear.

 

local airtime.JPG

 

Under ROAMING CHARGES, international and domestic roaming charges appear.

roaming charges.gif

 

Under MESSAGING CHARGES, the number of messages sent/received and other applicable charges appear.

 

Messaging.JPG

 

Under WEB AND DATA USAGE CHARGES, the number of megabytes used appears.

 

web.JPG

 

Under DATA SERVICES ROAMING CHARGES, data roaming charges appear.

data services roaming.gif

 

Under PREMIUM SERVICES, charges for downloads and CallerTunes® appear.

 

  • Charges shown here are not T-Mobile charges - they are third-party usage charges resulting from downloads (e.g., ringtones, wallpaper, screensavers, games) or other items that have a cost associated with them).
  • Downloaded services appear in the Premium Download section, which includes subheadings for the different types of services and their charges.

 

premium charges.gif

 

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