Reading your bill

    This page covers the basic sections of your bill. FlexPaySM, myFaves® or T-Mobile @Home bills may include additional sections. Use this page to help you to read your paper bill.

     

    To learn more about your online bill, refer to the following link:

     

    The specified item was not found.

     

    For information in Spanish, refer to the following links:

     

    Como leer su factura actual (PDF)

    Cómo leer tu factura - PagoFlex(SM)

     

     

     


     

     

    Your bill is separated into the following three sections:

     

    Summary of your bill

    Account service detail

    Itemized charges

     

    Summary of your bill

     

    Everything you need to know is summarized on the first page of your bill. You can find specifics about your charges on the subsequent pages.

     

    Note: To check your most current balance and usage, log in to My T-Mobile.

     

    Under Summary, the previous balance, payments received, credits and adjustments, charges, and taxes appear.

    Summary1.png

     

    Under Amount Due, the total amount due for the month and the payment due date appear.

    Summary2.png

     

    Under Monthly Summary, charges for each line appear.

    Summary3.png

     

    Under Available Service, minutes, messages, and data features used in your rate plan appear.

    Summary4.png

     

    Under Used Service, a summary of your usage appears. Usage details and associated charges appear later.

    Summary5.png

     

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    Account service detail

     

    NOTE:

    • Account charges and credits are detailed for each line of service. The totals for each of these sections match the line items under the Monthly Summary of your bill.
    • If you do not use all of these services during a billing period, some of these sections may not appear.

     

    Under Monthly Recurring Charges, your recurring charges appear.

    MRC.gif

     

    Under Adjustments to Bill, credits and account adjustments appear.

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    Under Usage Charges, overage, roaming, messaging, data charges, and premium services appear.

    usage.gif

     

    Under One Time Charges, one-time charges, such as activation fees, late fees, and phone charges appear.

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    Under Other Charges (Non-Communications Related), charges unrelated to communications (e.g., Equipment Protection) appear.

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    Under Other Charges, the breakdown of the Regulatory Programs Fee appears.

    other charges.gif

     

    Under Taxes, Fees and Surcharges, local, state, federal, and other taxes, assessments and fees appear.

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    Itemized charges

     

    Under LOCAL AIRTIME, LONG DISTANCE and INTERNATIONAL CHARGES, airtime and domestic and international long-distance charges appear.

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    Under ROAMING CHARGES, international and domestic roaming charges appear.

    roaming charges.gif

     

    Under MESSAGING CHARGES, the number of messages sent/received and other applicable charges appear.

    messaging charges.gif

     

    Under DATA SERVICES CHARGES, the number of megabytes used each day appears.

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    Under DATA SERVICES ROAMING CHARGES, data roaming charges appear.

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    Under PREMIUM SERVICES, charges for downloads and CallerTunes® appear.

     

    • Charges shown here are not T-Mobile charges - they are third-party usage charges resulting from downloads (e.g., ringtones, wallpaper, screensavers, games) or other items that have a cost associated with them).
    • Downloaded services appear in the Premium Download section, which includes subheadings for the different types of services and their charges.

     

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