Understand your bill

    Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online. If this is your first T-Mobile bill, the amount owed may be different than what you expect due to prorated charges.

     

     

     

    What statements look like

    T-Mobile bills are split into three main sections:

    • Monthly Statement summary
    • Overall account details
    • Account details for each line on an account

     

    Click on the following examples to see a larger image of how each bill section might look on a T-Mobile bill:

     

    Monthly Statement summary

    T-Mobile bill Summary.PNG.png

    Overall account details

    T-Mobile bill Account level details.PNG.png


    Line details

    T-Mobile bill Line level details.PNG.png


     

    But what if my T-Mobile bill doesn't look like the examples above? Some of our customers, including government agencies and businesses, might still receive monthly statements that look like the example below. These types of T-Mobile bills are split into two main sections: Monthly Summary and Account Service details.

     

    To make it larger, click on the example bill below:

     

    Understand your T-Mobile bill

     

     

    Bill Arrears billing

    Your bill will include:

    • Charges for your monthly rate plan and features through the end of your current billing cycle
    • Any early termination fees (if applicable), depending on your service agreement end date
    • Any additional one-time charges, usage, or services in the last bill cycle
    • Associated taxes
    • Any adjustments or bill credits owed

     

    If you have an Equipment Installment Plan (EIP) or Extended Payment Schedule, the total remaining charges will be added to the last bill. If you have EasyPay, we will deduct your final amount as usual. If you paid a deposit upon activation, and you still have a credit left on your account 30 days after your final bill, you can request a refund by contacting T-Mobile Customer Service.

     

    Things to keep in mind:

     

    • If you have a Signal Booster, you'll be mailed a kit to return the Signal Booster to T-Mobile upon canceling your account. Failure to return the device can result in a non-return fee applied to your final bill.
    • If you have a recurring corporate discount, it will not be applied on the final bill.

     

     

    Bill Current billing

    Your bill will include:

     

    • Any early termination fees (if applicable), depending on your service agreement end date
    • Any additional one-time charges, usage, or services in the last bill cycle
    • Associated taxes
    • Any adjustments or bill credits owed

     

    If you have an Equipment Installment Plan (EIP) or Extended Payment Schedule, the total remaining charges will be added to the last bill. If you have EasyPay, we will deduct your final amount as usual. If you paid a deposit upon activation, and you still have a credit left on your account 30 days after your final bill, you can request a refund by contacting T-Mobile Customer Service.

     

    If you resume service with T-Mobile within 90 days of canceling, you might be able to avoid an activation fee or credit check. If you paid an early termination fee, it will also be credited back to your account.

     

    Things to keep in mind:

     

    • If you have a Signal Booster, you'll be mailed a kit to return the Signal Booster to T-Mobile upon canceling your account. Failure to return the device can result in a non-return fee applied to your final bill.
    • If you have a recurring corporate discount, it will not be applied on the final bill.

     

     

    Final T-Mobile bill details

    We're always sad to lose a valued customer, but we don't want you walking away without knowing what to expect from us. After canceling your service or moving your number to a different carrier, you should receive at least one final bill from T-Mobile. Depending on your billing method, what you see on that final bill varies. For more information about what billing method you have, you can read about the difference between Bill Current & Bill Arrears on our Billing FAQs page.

     

    In order to get the most out of your service, we recommend waiting until the end of your current billing cycle to cancel.

     

     

    Related pages

     

    Fees & taxes

    Pay your bill

    Sign up for or cancel EasyPay

    View or print your T-Mobile bill