To change your billing account information online, you must either be the Primary Account Holder (PAH) for your account, or be granted permissions by your Primary Account Holder. If you are unable to make changes to your billing account information, contact your Primary Account Holder. For more information on permissions, go to The specified item was not found..
NOTE: This article assumes that you are logged in to My T-Mobile.
To update your billing address or account information, perform the following steps:
- After logging in to My T-Mobile, under Manage, click Your profile.
- Next to Billing Preferences, click edit.
- Enter the desired changes and then click Save Changes.
NOTE: All changes will be effective no earlier than the month following your current billing cycle.