To change your billing account information online, you must either be the Primary Account Holder for your account, or be granted permissions by your Primary Account Holder. If you are unable to make changes to your billing account information, contact your Primary Account Holder. For more information on permissions, go to Primary Account Holder management.
To update your billing address or account information, perform the following steps:
- Log in to My T-Mobile
- From the top navigation menu under Manage, Your profile, click Billing Address
Note: You can also click Change Billing Address from the quick links on the right.
- Enter the desired changes and then click Save Changes.
Note: All changes will be effective no earlier than the month following your current billing cycle.
Post Office Change of Address
If you file a Change of Address form with the United States Postal Service, T-Mobile receives notification of the change and your billing address is updated accordingly.
Incorrectly received mail
Mailing errors may occasionally occur due to one or more circumstances, such as a recent change of address. If you are receiving mail or bills for a T-Mobile customer unknown to you at your address, follow these steps:
- Do NOT open the bill.
- Write "Return to Sender" on the unopened bill and place in the mail.