Call forwarding (T-Mobile Shadow with HotSpot Enabled)

Canceling call forwarding

NOTE: When call forwarding is cancelled from the handset, the default voicemail forwarding is activated on the network.
To cancel call forwarding, perform the following steps:
1. At the Home screen, select Start.
2. Scroll to and select Settings.
Image of menu screen
3. Select Phone.
Image of phone settings screen
4. Select Menu.
5. Select Disable All.

Forwarding all calls (unconditional forwarding)

To forward all calls, perform the following steps:
1. At the Home screen, select Start.
2. Scroll to and select Settings.
Image of home screen
3. Select Phone.
Image of phone settings screen
4. Scroll to and select Call Forwarding.
5. At Forward voice calls to, press the Navigation Wheel left or right to select Custom, Off, or Voicemail.
Image of unconditional forwarding
6. Scroll to Phone number, and then enter the desired phone number.
NOTE: The number for voicemail forwarding is +18056377249.
7. Select Done.

Forwarding some calls (conditional forwarding)

To forward some calls, perform the following steps:
1. At the Home screen, select Start.
2. Scroll to and select Settings.
Image of home screen
3. Select Phone.
Image of settings screen
4. Scroll to and select Call Forwarding. Select No Reply, Busy, or Unavailable.
5. Select No Reply, Busy, or Unavailable.
Image of no reply screen
Image of busy screen
Image of unavailable screen
6. At Forward voice calls to press the Navigation Wheel left or right to select Custom.
7. Scroll down to Phone number, and enter the desired number.
NOTE: The number for voicemail forwarding is +18056377249.
8. Select Done.

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