Should I upgrade my firmware for my T-Mobile HiPort wireless router? What are the steps to upgrade my firmware?
Should I upgrade my firmware for my T-Mobile HiPort wireless router?
T-Mobile works directly with Linksys to incorporate our customer feedback to improve the T-Mobile @Home experience.
By upgrading your firmware, you should see improvement in the following experiences:
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Powering off and on - The firmware update will assist in limiting the number of times you will need to power off and on your T-Mobile HiPort wireless router
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Call Volume - If you are experiencing low call volume currently with your T-Mobile @Home service, the firmware update will increase the volume on incoming and outgoing calls
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Loss of dial tone and/or blue light - The firmware update will help the router recognize when your Internet provider updates your IP address and make sure you do not lose your dial tone or blue light
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Automated systems - You will have the ability to use automated systems for your bank, health care providers and other businesses
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Delay in conversation - Presently, you may experience a delay in your conversation when you receive calls. The update will ensure Incoming calls no longer experience a delay in conversation
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Dialing - If you dial the incorrect number, you will be able to hang up and dial the correct number without a wait
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Call waiting - When you have a call waiting, the tone will be more obvious with the firmware update
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Voicemail indicator - The T-Mobile VTech phone voicemail indicator will light up at the same time as the flashing blue light on your T-Mobile HiPort wireless router
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Troubleshooting - If you are having ongoing issues with T-Mobile @Home, our Technical Support team will have the ability to access detailed error logs that will assist in more detailed troubleshooting.
The firmware updates will not fix loss of service (blue light) or Internet connection due to:
- Internet service provider issues such as slow speeds or low quality of service by the provider
- A flashing blue light on your T-Mobile HiPort wireless router – if the light is flashing it means you have a voicemail. To learn how to check your voicemail, go to Check your Voicemail - T-Mobile @Home.
- Loss of power to the T-Mobile HiPort wireless router
- No emergency 9-1-1 address listed on your account. For steps on how to add your emergency 9-1-1 address, go to How do I set up an emergency 9-1-1 address using My T-Mobile?
What are the steps to upgrade my firmware?
To upgrade your T-Mobile HiPort wireless router, perform the following steps:
| 1. | Open HiPort wireless router’s software, and perform the following: |
- Open a Web browser and navigate to the IP address 192.168.0.1.
- If 192.168.0.1 does not present the router log-in page, try 192.168.24.1.
- You will need to enter your user name and password. The default user name is left blank and the password is admin.
| 2. | Navigate to the Linksys support site. |
| 3. | Select the Support link. |
| 4. | Download the firmware to your desktop. |
| 5. | In the router's administrative Web site, click the Administration tab. |
| 6. | Select the Firmware Upgrade tab. |
| 7. | Select the Browse button, locate the downloaded firmware file. |
| 8. | Highlight the firmware, and click Open. |
| 9. | The router will display progress bars as it upgrades the firmware. |
| 10. | When the router firmware upgrade is done, a Upgrade is Successful message will be displayed. |
| 11. | Click the Continue button. |
| 12. | The router will reboot. |
| 13. | After waiting a few minutes, select the Refresh button on the Web browser, this will update the view of the router's administrative Web site. |
| 14. | Verify that firmware has been upgraded using the following steps: |
- Select the Status tab.
- Locate the firmware version in the Router Information section.
| 15. | Place a test call to verify that the steps were successful. |
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