Home > Support > Select a device > Article
BlackBerry Internet E-mail (or Service) (BlackBerry 8820™)
Connecting to a personal e-mail account ›
Creating a new e-mail account ›
Configuring BlackBerry Internet E-mail ›
Synchronizing personal information management (PIM) data ›
Installing the BlackBerry Desktop Software ›

Connecting to a personal e-mail account

If you intend to use your device to access personal e-mail or e-mail through your Internet Service Provider (ISP), then the BlackBerry Internet Service is the option for you. With the BlackBerry Internet Service, you can create a new e-mail account and you can access your existing e-mail accounts, such as AOL®, Yahoo!®, Gmail, or Comcast. Messages from ALL of your accounts are forwarded to your handheld (all messages are stored in the Messages folder on your handheld).
To connect to a personal e-mail account, perform the following steps:
1. At the main screen, press the Menu key.
2. Scroll to Manage Internet E-mail and press the trackball.
3. Scroll to the correct time zone and press the track ball.
4. Read the Terms and Conditions, select Yes and I agree to accept.
5. Type the e-mail address and password for your personal account.
NOTE: Depending on the e-mail account that you add, you may be prompted to select an account type. Depending on the account type, you may be prompted for the following information:
  • E-mail server: Type the e-mail server address for the ISP (example, mail.ispname.com). Contact ISP if need more help.
  • Username: Username of the account.
  • Outlook Web Access URL: Type the Web address for Microsoft® Outlook account.
  • Account Name: Type the mailbox name for your Microsoft Outlook account.
  • Use SSL: Enable the Secure Sockets Layer encryption for retrieving messages from the account, if it is supported by your ISP.
6. Scroll to Next and press the trackball. A confirmation screen opens. Select OK.
TOP

Creating a new e-mail account

NOTE: You can create a new BlackBerry e-mail account (username@tmo.blackberry.net).
To create a new BlackBerry Internet E-mail account, perform the following steps:
1. At the main screen, press the Menu key.
2. Scroll to Manage Internet E-mail and press the trackball.
3. Select Email Accounts.
4. Scroll to Create A BlackBerry Email Address and press the trackball.
5. Type the username that you want to appear before the at (@) symbol in your e-mail address.
6. Scroll to Next and press the trackball.
7. Scroll to OK and press the trackball.
TOP

Configuring BlackBerry Internet E-mail

You can manage settings and options of the e-mail accounts that you have configured directly from your handset or from a computer.
Using a computer to configure e-mail ›
Using your handheld to configure e-mail ›

Using a computer to configure e-mail

The following requirements must be met to log in and manage account options using the computer:
  • Internet Browser
    Microsoft® Internet Explorer version 6.0 or later, Mozilla® Firefox™ version 1.0, Opera version 8.0, or Safari™ version 1.2
  • Operating System
    Windows® 2000, XP, or Mac OS® 9.0 or 10.0
To use a computer to configure e-mail, perform the following steps:
1. Go to My T-Mobile and log in. For more information, go to How Do I Log In to My T-Mobile?
2. Under Connect and Share, click Configure e-mail.
3. Click Create a BB email address.
4. Type in your username and password to create an e-mail address.

Using your handheld to configure e-mail

To use your handheld, to configure e-mail, perform the following steps:
1. At the main screen, press the Menu key.
2. Scroll to Manage Internet E-mail and press the trackball.
3. Scroll to E-mail Accounts and press the track ball.
4. Scroll to the desired e-mail account and select Edit or Delete by pressing the track ball.
5. Once you have made the desired changes, press the Menu key to save.
TOP

Synchronizing personal information management (PIM) data

You can synchronize personal information management (PIM) data with your handheld. PIM data includes calendar, address book, contacts, tasks, and memos.
You can synchronize PIM data using two methods:
  • Synchronize wirelessly with your BlackBerry Enterprise Server™. This means that any changes you make to your PIM data on your computer are synchronized with your handheld wirelessly, and vice-versa. There is no need for you to connect your handheld to your computer to synchronize.
  • Synchronize with your computer using the BlackBerry® Desktop Software and by connecting the handheld to your computer using the USB cable.

If you are using…

Wireless Synchronization

BlackBerry® Internet E-mail Enterprise Server™

Desktop Synchronization

USB cable + BlackBerry® Desktop Software
BlackBerry Enterprise Server™ version 4.0 or higher
Wireless synchronization of calendar entries, tasks, memos, and contacts is supported.
You can enable wireless synchronization of these PIM items using the options within each program on the device.
You do not need to connect your device to your computer to synchronize PIM data or to enable PIM synchronization.
BlackBerry Enterprise Server™ (BES) version 2.1 or higher
Wireless synchronization of calendar entries is supported.
You can enable wireless synchronization of calendar entries using the Intellisync program in the BlackBerry® Desktop Software.
You need to connect your device to your computer once to enable wireless calendar synchronization and every time that you want to synchronize contacts, tasks, and memos.
BlackBerry® Internet E-mail or BlackBerry Desktop Redirector
Wireless synchronization of PIM data is not supported.
You need to connect your device to your computer every time that you want to synchronize calendar entries, contacts, tasks and memos.

TOP

Installing the BlackBerry Desktop Software

For this and other helpful information, go to Support Videos.
NOTE: The following requirements must be met to install the BlackBerry Desktop Software:
  • Intel®-compatible 486 or higher computer that is compliant with USB 1.1 or later
  • USB port
  • CD-ROM drive
  • Microsoft® Windows® 98, ME, 2000, or XP
NOTE: If you use Windows 98 (not Windows 98 Second Edition), you must download an update from http://www.microsoft.com/com/dcom/dcom98/dcom1_3.asp for the USB driver to operate correctly.
IMPORTANT: DO NOT connect your handheld to your computer before or during the installation of the BlackBerry Desktop Software on your computer. You can connect your handheld to your computer AFTER you have finished the installation.
To install the BlackBerry Desktop Software, perform the following steps:
1. Insert the BlackBerry User Tools CD into your CD drive. Verify that English is selected and click OK.
Image of Choose Setup Language dialog box
2. Click Next at the Welcome to the InstallShield Wizard for BlackBerry Desktop Software 4.2.2 dialog box.
Image of Welcome to the InstallShield Wizard for BlackBerry Desktop Software 4.2.2 dialog box
3. Select your country from the list and click Next.
Image of Country or Region Selection dialog box
4. Read and accept the license agreement, and then click Next.
Image of License Agreement dialog box
5. From Customer Information, type your User Name and Organization, and then click Next.
Image of Customer Information dialog box
6. Click Next.
NOTE: To select a different destination folder, click Change.
Image of Destination Folder dialog box
7. From Setup Type, click to select Typical or Custom, and then click Next.
Image of Setup Type dialog box
8. From Integration Options, click to select BlackBerry Internet Service and then click Next.
Image of Integration Options dialog box
9. From Shortcut Installation Options, click to select the desired options and then click Next.
Image of Shortcut Installation Options dialog box
10. Click Install to begin the installation. A progress box appears.
Image of Ready to Install the Program dialog box
11. Click Finish.
Image of InstallShield Wizard Completed dialog box
12. Connect your handheld to the computer by using the USB cable.
13. Open the BlackBerry Desktop Software.
14. Click Options on the top menu and select Connection Settings.
15. From the Connection drop-down menu, select USB-PIN. This is the unique number for your handheld. Click Detect.
16. Double-click Synchronize.
17. Click to select Reconcile messages, Synchronize organizer data, and Update device’s date and time. Click Synchronize Now. A Synchronization Progress box appears.

tm51839


Back to top Back to top
Print Print
Did we help?
Did this article help you?
Yes, the problem is solved!
Yes, but the instructions were unclear.
Yes, but it was not the answer I was hoping for.
No, it did not address my particular situation.
No, not even close!
Related info:
Other suggested articles
 
 BlackBerry Internet E-mail Management and Troubleshooting ›

 

BlackBerry Internet E-mail (or Service) (BlackBerry® Pearl" 8100") ›

 

Getting Started: BlackBerry® E-mail Services ›

 

Using BlackBerry® Internet E-mail (BIE) (Samsung t719) ›

 

What does the error message 'Service Blocked' mean? (Blackberry®) ›