What do the error codes that display when connecting to Wi-Fi mean? (Nokia® 6136/6086/6301)
For information on how to interpret the error messages that may appear on your handset when connecting to Wi-Fi, refer to the following:
|
Error Code |
Error Text String |
Meaning |
Scenarios when this could occur |
|
W000
|
Security key incorrect.
|
Security Key is denied by the wireless router.
|
The key configure on the router does not match the key entered on the handset. This occurs for WPA and WPA2 PSK modes.
A MAC filter is in place on the wireless router and the handset MAC address is not part of the safe list.
|
|
W010
|
Wi-Fi Connection Failed.
|
Handset fails to associate for any other reason than incorrect security settings.
|
The wireless network is not in range or does not have a strong enough signal to provide a successful connection.
If the attempt to connect is through the Saved Networks list, the network may not be available or the profile saved has different security settings than the available WLAN.
If the attempt to connect is through the Available Networks list, then the user has walked out of the area of coverage of that particular WLAN.
|
|
W002
|
Wi-Fi Connection Failed.
|
Handset cannot be assigned an IP address.
|
If WEP encryption is in use, then the key configured on the router does not match the key entered on the handset.
A MAC filter is in place on the wireless router and the handset MAC address is not part of the safe list.
DHCP pool may be exhausted: There are more devices connected to the router than there are IP addresses available.
DHCP may be disabled on the wireless router and there is no other DHCP server on the network.
The wireless network the user is trying to connect to is configured for static IP addresses only.
|
|
W003
|
Wi-Fi Connection Failed.
|
The handset detected an IP address conflict.
|
Another device on the WLAN network (laptop, desktop, or phone) has the same IP address as the phone displaying the error, verify that no other device is set for static IP addresses. User might want to try connecting again to the network.
If the handset name is being configured with a static IP address, then this address is currently being used by another device on the network, try to get another IP address assigned to the phone.
|
|
W004
|
ISP error. DNS server cannot be reached.
|
Handset does not receive a DNS address and the SGW address is configured to the handset so that DNS services area required.
|
The DNS server address is not valid or the DNS server was not reachable.
|
|
W005
|
ISP error. Retry.
|
Handset cannot resolve the host name of the Security Gateway to a valid IP address.
|
Error due to DNS misconfiguration. This error will be reported on more than one handset in a certain area.
|
|
W006.1
|
ISP or T-Mobile Network error. Retry.
|
The handset cannot connect to the network to establish the connection. This could be a problem on the ISP side or the network side.
|
First, try pulling the battery on the phone while the handset is on.
The connection to the WAN port of the wireless router is down. Either the cable is unplugged or the DSL/Cable modem (whichever applies) is turned off. This could also be caused by an outage of the DSL/Cable service.
Check if MAC filtering is enabled on the wireless router. If it is, check that the phone MAC address is on the Safe List; if not, add it.
The network that you are trying to connect to uses Web Redirection: this means that when trying to connect to the network in question with a laptop, you are required to enter a username and password or pay to use the service. The phone cannot connect to such networks.
The problem can be caused by network issues. At this point, you might want to try at a later time.
If the issue persists, go to Contact Us.
|
|
W006.2
|
ISP or T-Mobile network error.
|
Handset cannot form a TCP connection to the Security Gateway.
|
The connection to the WAN port of the wireless router is off: either the cable is unplugged or the DSL/Cable modem (whichever applies) is down.
A MAC filter is in place on the wireless router and the handset MAC address is not part of the safe list.
The network that the user is trying to connect to uses Web Redirection and requires that the user open a browser to either acknowledge the Terms of Use or log in with credentials. This will probably occur in public areas: non-T mobile Hotspots, University.
A Firewall is blocking the ports needed for establishment of the connection between the handset and the network.
Network issues causing connectivity problems.
|
|
W006.7
|
T-Mobile network error.
|
Handset cannot form a valid EAP-SIM connection to the Security Gateway.
|
Network issues causing connectivity problems.
|
|
J008.0
|
Failed to connect. Retry.
|
Handset receives Discovery Reject message from the UNC with an error cause of Network Congestion.
|
The network is experiencing congestion, try at a later time.
|
|
J008.1
|
Failed to connect. Retry.
|
Handset receives Discovery Reject message from the UNC with an error cause Unspecified.
|
|
|
J008.2
|
Handset not allowed on T-Mobile network.
|
Handset receives Discovery Reject message from the UNC with an error cause IMSI not allowed.
|
The SIM card that the user is using is blacklisted or blocked from using UMA.
|
|
J0011.1
|
Failed to Connect. Retry.
|
Handset receives Register Reject message from the UNC with an error cause AP not allowed.
|
The AP the user is trying to connect from is blacklisted or blocked.
|
|
J0011.2
|
Failed to Connect. Location Not Allowed.
|
Handset receives Register Reject message from the UNC with an error cause Location not allowed.
|
The location the user is currently in does not allow connection to UMA.
|
|
J0011.3
|
Handset not allowed on T-Mobile network.
|
Handset receives Register Reject message from the UNC with an error cause Invalid UNC.
|
Network issue.
|
|
J0011.4
|
Failed to Connect. Location unknown.
|
Handset receives Register Reject message from the UNC with an error cause Geo Location not known.
|
The network is not able to locate the user because there is no GSM coverage and the user has not given a E-911 address when signing up for the service.
|
|
J0011.7
|
Failed to connect. Retry.
|
Handset receives Register Reject message from the UNC with an error cause UNC-SGW certificate not valid.
|
Network issue.
|
|
J0011.8
|
Failed to connect. Retry.
|
Handset receives Register Reject message from the UNC with an error cause EAP_SIM authentication failed.
|
The network is not able to authenticate the user.
|
|
J0011.9
|
Failed to connect. Retry.
|
Handset receives Register Reject message from the UNC with an error cause TCP establishment failed.
|
Handset receives Register Reject message from the UNC with an error cause of TCP establishment failed.
|
|
J0011.11
|
Failed to connect. Retry.
|
Handset receives Register Reject message from the UNC with an error cause EAP-AKA authentication failed.
|
Authentication failure.
|
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