Visual Voicemail FAQs
Refer to the appropriate link below for some frequently asked questions about the Visual Voicemail service:
What devices support Visual Voicemail? ›
How do I add Visual Voicemail to my device? ›
Do I have to pay more for Visual Voicemail? ›
Do I have to have the $34.99 Data Service in order to enable Visual Voicemail? ›
If I have voicemail already set up, do I have to re-create my password and/or greeting? ›
Where are Visual Voicemail messages stored? ›
Can I forward a Visual Voicemail message? ›
Can I respond to a Visual Voicemail message? ›
When I delete a Visual Voicemail message, does it delete on the normal voicemail system? ›
Does Visual Voicemail work over Wi-Fi? ›
Do Bluetooth® headsets support Visual Voicemail? ›
Will I receive both the standard voicemail notification along with the Visual Voicemail notification? ›
How do I add Visual Voicemail to my device? ›
Do I have to pay more for Visual Voicemail? ›
Do I have to have the $34.99 Data Service in order to enable Visual Voicemail? ›
If I have voicemail already set up, do I have to re-create my password and/or greeting? ›
Where are Visual Voicemail messages stored? ›
Can I forward a Visual Voicemail message? ›
Can I respond to a Visual Voicemail message? ›
When I delete a Visual Voicemail message, does it delete on the normal voicemail system? ›
Does Visual Voicemail work over Wi-Fi? ›
Do Bluetooth® headsets support Visual Voicemail? ›
Will I receive both the standard voicemail notification along with the Visual Voicemail notification? ›
What devices support Visual Voicemail?
Visual Voicemail works on both the T-Mobile G1® and the T-Mobile myTouch™ 3G.
How do I add Visual Voicemail to my device?
All you have to do is access the Android Market, search for Visual Voicemail, and install the application.
Do I have to pay more for Visual Voicemail?
No. Visual Voicemail is a zero rated service which is part of your data feature. For G1 customers who purchased their phone before July 29, 2009, you will need to update your data service before downloading the application.
To update your data service, perform the following steps:
| 1. | Log in to My T-Mobile. |
| 2. | Select Manage account. |
| 3. | Under Your current plans and services, select Change services. |
| 4. | Under Required Services, uncheck the G1 Data Feature and check the appropriate Android data feature. |
| 5. | Select Change services. |
| 6. | Select Submit. |
Do I have to have the $34.99 Data Service in order to enable Visual Voicemail?
No. Visual Voicemail works with either the $24.99 or $34.99 data service.
If I have voicemail already set up, do I have to re-create my password and/or greeting?
No. Visual Voicemail uses the same password and greeting you are already using.
Where are Visual Voicemail messages stored?
Initially messages are stored in your Visual Voicemail box. However, if you would like to save them indefinitely you can save them to a memory card by selecting the message you want to save, select the Menu key, and then select Copy to.
Can I forward a Visual Voicemail message?
Yes. Visual Voicemail messages can be forwarded as an audio file to an e-mail address from your contacts.
Can I respond to a Visual Voicemail message?
You can respond to Visual Voicemail messages with either a phone call or text message.
When I delete a Visual Voicemail message, does it delete on the normal voicemail system?
Yes. When you delete Visual Voicemail messages from your handset, the voicemail system will also delete the message when the voicemail system syncs with the handset. This is done when new messages are received or when you Synchronize Voicemails using the Menu in the Visual Voicemail Inbox.
Does Visual Voicemail work over Wi-Fi?
Visual Voicemail currently only works when connected to T-Mobile Wi-Fi, i.e. T-Mobile HotSpot or T-Mobile @Home.
Do Bluetooth headsets support Visual Voicemail?*
Visual Voicemail currently only works with Bluetooth headsets that support media playback (a2dp). If you use a Bluetooth headset that uses in-call audio, then you will not be able to listen to Visual Voicemail messages on your headset.
Will I receive both the standard voicemail notification along with the Visual Voicemail notification?
You will continue to receive the standard new voicemail notification and then roughly 10 seconds later receive the new Visual Voicemail notification. This provides a way for you to receive notification of a new voicemail message when in areas where the data signal strength is low.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by T-Mobile is under license. Other trademarks and trade names are those of their respective owners.
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