Payment Reminders
Payment Reminders display the balance due that must be paid to continue the next month's service. The payment reminder includes the Monthly Recurring Charges, including optional features, taxes, and fees.
The following FlexPaySM customers receive a monthly paper Payment Reminder:
- FlexPay Annual Contract customers
- FlexPay Monthly Contract customers who meet one of the following criteria:
- Billing address located in Puerto Rico
- Enrolled in EasyPay. For more information go to, How do I establish recurring checking, ATM, debit, or credit card account EasyPay service from My T-Mobile?
- Signed up for an Equipment Installment Plan
IMPORTANT:
- FlexPay Monthly customers that do not meet the above criteria will not receive a mailed Paper Payment Reminder; however they will receive a text message Payment Reminder.
- FlexPay customers should sign up for Paperless Billing to receive Payment Reminders, account notifications, and other offers via e-mail. For more information, go to What is Paperless Billing?
- FlexPay customers can log in to My T-Mobile.com to review their latest Payment Reminder and Account Usage.
NOTE: For information on how to check your current balance from your phone, go to How do I check the balance on my account?
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