Premium Handset Protection
Description:
Premium Handset Protection (PHP) Warranty provides protection against malfunctions or failures due to defects in materials or workmanship or normal wear and tear during and after the manufacturer’s warranty period. The service contract, provided by Asurion, ensures that you are reconnected quickly and conveniently.
The manufacturer’s warranty generally provides coverage for the first 6 – 12 months of ownership. After that, your equipment is not protected if it fails or malfunctions. And if you do have a problem with your equipment during the manufacturer’s warranty period, it could take several days to replace your defective equipment. The enhanced warranty program provides expedited service; you will typically receive your replacement equipment within two days.
Restrictions:
- Not available to Pay As You Go customers.
- Customers have 14 days from service activation, valid upgrade, or exchange to enroll in Premium Handset Protection.
FAQs:
- Why protect your wireless equipment?
- I'm careful - What could happen?
- My wireless equipment is new. Is It covered by warranty?
- How do I pay for Premium Handset Protection and when does my coverage start?
- Am I required to purchase Premium Handset Protection?
- How do I file a claim?
- How do I contact Asurion if I have questions about my policy?
- Will my account status affect my coverage?
- Can I have PHP and put my equipment purchase on an installment plan?
Why protect your wireless equipment?
Premium Handset Protection provides you with:
Peace of Mind
With the Premium Handset Protection Bundle, you can live your life knowing you’re covered for loss, theft, damage or malfunction.
- Phone dropped in water? Covered.
- Keypad stopped working? Covered.
Convenience
- File your claim quickly and easily.
- File claims in participating stores, online or on the phone.
- Get six months of warranty support on insurance replacements.
- Get reconnected quickly with next business day delivery for online and phone claims approved by 8 p.m. EST.
- Receive immediate in-store replacement, where available.
Low Cost
- Know exactly what you are going to pay for the replacement phone.
- Avoid paying full replacement cost for a device.
I'm careful - What could happen?
New technology has yielded smaller and more sophisticated wireless equipment. Smaller means easier to lose, and more sophisticated means easier to break. Your equipment could fall out of your pocket, be forgotten on a bus, disappear into the pocket of a thief, or be stepped on - hundreds of unforeseen events could strike. And no matter what happens, the cost and problems are YOURS -- UNLESS you are protected.
My wireless equipment is new. Is it covered by warranty?
Warranties usually don't cover loss, theft, or damage. Premium Handset Protection does. Calling the manufacturer for warranty service can be difficult and time consuming. With Premium Handset Protection, your device is replaced quickly, usually with one easy call or visit.
Coverage Options
A low recurring charge will be added to your wireless bill - no separate invoices or checks to write. This fee includes the cost of the insurance premium payable to Liberty Mutual and administration fees payable to Asurion Insurance Services, Inc.
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Premium Handset Protection Bundle
(Insurance & Warranty)
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Premium Handset Protection Insurance
(Insurance Only)
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Premium Handset Protection Warranty
(Warranty Only)
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Monthly Charge
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$5.99
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$4.79
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$1.99
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Loss
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Yes
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Yes
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No
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Theft
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Yes
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Yes
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No
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Damage
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Yes
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Yes
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No
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Malfunction
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Yes
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No
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Yes
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Deductible
(Based on phone/device in use at time of incident)
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Go to www.phoneclaim.com/t-mobile for the deductible for your phone or device.
(Deductible is non-refundable)
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N/A
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Warranty Processing Fee
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$0
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N/A
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$0
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Per Claim Limit
(Based on phone/device in use at time of incident)
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Go to www.phoneclaim.com/t-mobile for the deductible for your phone or device.
(2 claims in a 12 month period)
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N/A
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*Rates and deductibles are subject to change upon reasonable notice to insured, in accordance with state law. This is a replacement policy; there is no cash paid or reimbursement to insured's.
Equipment Covered:
You’re covered for one wireless phone or device, utilizing the Subscriber Identity Module (SIM) card associated with your T-Mobile account at the moment of loss, theft, damage or malfunction.
Should your device become lost, stolen or damaged, you’re also covered for the following accessories under Premium Handset Protection Bundle or Premium Handset Protection Insurance:
- One standard battery
- One standard charger
- One standard earpiece
- One SIM card
Receiving a replacement phone? Your replacement device may be new or remanufactured.
- If the same make and model you claim is not available, a like-kind make and model may be substituted.
- You may also receive generic manufacturer accessories.
How do I pay for Premium Handset Protection and when does my coverage start?
A low recurring charge will be added to your wireless bill. This fee includes the cost of the insurance premium payable to the underwriter, Liberty Mutual Insurance Company, and administration fees payable to Asurion Insurance Services, Inc.
Requests for enrollment in the Premium Handset Protection Insurance program are sent to a licensed insurance agent representing the program underwriter. Enrollment must occur no later than 14 days after the purchase of the device. As the program underwriter, Liberty Mutual Insurance Company or its agent accepts applications at its sole discretion. If accepted, the coverage is retroactive to the time the enrollment is submitted.
Monthly billing will begin immediately following verification that your service and account status are active. After enrollment, a phone call must be completed to or from the insured equipment to complete your application and for coverage to take effect. You can cancel coverage at any time by contacting Asurion at 1-888-805-3366.
Am I required to purchase Premium Handset Protection?
T-Mobile USA has arranged for its customers to have access to this program. You are not required to purchase it in order to activate service with T-Mobile. But, without protection, you may be responsible for the full replacement cost of your phone.
You may already have coverage through homeowner’s insurance or other means (your wireless representative is not qualified to evaluate your existing insurance coverage). Keep in mind, if you have other coverage, the deductible you would have to pay with another insurer may be higher. Any questions regarding the coverage provided should be directed to Asurion at 1-866-268-7221.
How do I file a claim?
Getting reconnected is quick and easy. Follow the steps below to file a claim and get your replacement device.
Before You File
Only the account holder or an authorized customer on the account can file a claim. Claims must be reported within 30 days of the incident. If your phone is lost or stolen, call T-Mobile to suspend service and prevent unauthorized calls.
To have your claim processed as quickly as possible, please have the following ready:
- Your mobile number.
- The make and model of the device.
Other required information
- Asurion may request proof of ownership and/or government issued ID.
- Asurion will request a police report number if you are filing a claim for a stolen device.
How to file
- Call Asurion 24 hours per day, 365 days a year at 1-866-268-7221.
- Visit www.phoneclaim.com/t-mobile.
How do I contact Asurion if I have questions about my policy?
For more information or a copy of the policy, you may visit Asurion's Web site, call Asurion at 866-268-7221, or send a self-addressed envelope to:
Asurion Insurance Services, Inc.
Attn: Legal - Compliance
P.O. Box 110656
Nashville, TN 37222-0656
Attn: Legal - Compliance
P.O. Box 110656
Nashville, TN 37222-0656
NOTE: Please include your mobile number so the proper policy can be delivered to you.
Will my account status affect my coverage?
Full payment of your T-Mobile bill each month is required. Should you fail to pay in full, the Premium Handset Protection feature can be dropped from your account. You would be eligible to add the feature to your account only upon purchasing a new phone or receiving a warranty exchange.
Can I have PHP and put my equipment purchase on an installment plan?
Generally yes; however, certain states do not permit you to add Premium Handset Protection to a purchase that is on an Equipment Installment Plan (EIP). Customers residing in Colorado, Idaho, Indiana, Kansas, Maine, West Virginia, Wisconsin, and Wyoming are ineligible for PHP when their purchase is on an EIP. Customers residing in those states may choose to close their EIP in order to add PHP.
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