How do I perform a device software upgrade? (T-Mobile Shadow™)
T-Mobile provides a software upgrade for the T-Mobile Shadow. The update includes many new features and updates that will improve the overall experience with the device.
IMPORTANT: The software update only needs to be applied once. For information on how to verify your current software version, go to: How do I determine what software version I have?
NOTE: Before proceeding, please ensure that all data on your Shadow is backed up and the e-mail settings for each of your e-mail accounts are known or are written down. Installing the new software will erase all the data on the device.
To perform a device software upgrade, perform the following steps:
1. Ensure all desired media and documents are saved to the Micro SD memory card if one is available, or have been transferred to a computer. For information on how to back up files to a computer, go to How do I back up files to a personal computer?
NOTE: All third party applications and data that remain on the device prior to downloading the new software will be deleted and un-retrievable. Third party applications will need to be re-downloaded after the new software has been installed.
2. Download the Update Utility from the T-Mobile Download Center.
3. From the File Download dialog box, click Save.
Image of File Download
4. From the Save As dialog box, in the Save in drop-down menu, click to select Desktop.
5. In the File name text box, type T-Mobile Shadow™ MSFP Upgrade, and then click Save.
Image of Save As
6. From your computer desktop, double click the T-Mobile Shadow™ MSFP Upgrade.
7. From the T-Mobile Shadow - InstallShield Wizard dialog box, click Next.
Image of the RUU - InstallShield Wizard dialog box
8. From the T-Mobile Shadow Update Utility 3.20.4.0 dialog box, click the check box to select I understand the warning above and wish to continue., and then click Next.
Image of T-Mobile Shadow Update Utility 3.20.4.0
NOTE: Open the Readme file by clicking Important Information.
9. From the T-Mobile Shadow Update Utility 3.20.4.0 dialog box, complete the four steps listed, and then click the check box I have completed the steps above.
10. Click Next.
Image of T-Mobile Shadow Update Utility 3.20.4.0
NOTE: The utility will check for an ActiveSync connection and sufficient battery life.
11. From the T-Mobile Shadow Update Utility 3.20.4.0 dialog box, click Next.
Image of T-Mobile Shadow Update Utility 3.20.4.0
12. Click Next.
Image of T-Mobile Shadow Update Utility 3.20.4.0
NOTE: Update progress will be shown on the computer and on the device. The upgrade process can take between 10-15 minutes. You may notice that the progress indicator also appears to stall at 85% and 95%. This is normal behavior.
Image of the progress window
13. Once the update has finished, the phone will reboot automatically. To close the Update Utility, click Finish.
Image of T-Mobile Shadow Update Utility 3.20.4.0
NOTE: When the device boots up, it goes through the initial startup routine as if the device was hard reset, or brand new out of the box. The screen will display a Windows Mobile screen with a Microsoft Logo.
14. The device will perform an additional update that takes approximately nine minutes. When this occurs, the device will re-boot again and your update is complete.