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Message Blocking
Message Blocking is a service that allows you to block messages to and from your phone. This can help you avoid unwanted messages. Best of all, T-Mobile provides this service to you at no charge!
With Message Blocking you can block incoming and outgoing text messages (SMS), picture messages (MMS), Instant Messages (IM), and e-mail.
NOTE: Blocking incoming and outgoing Instant Messages and e-mail applies to phones which use text messaging to send/receive these messages. If you want to be able to send or receive messages, Message Blocking is not the right service for you. Messaging Blocking is intended to block messages in general, not to prevent overage charges. Message Blocking is not currently available for Prepaid accounts.
For more information about blocking messages, refer to the following links:
Add Message Blocking ›
Message Blocking FAQs ›
Other options ›
How do I add Message Blocking? ›
How do I filter e-mail sent to my @tmomail.net address? ›

Add Message Blocking

For a list of Message Blocking options, refer to the following:
  1. Block ALL messages (SMS, MMS, IM, and e-mail):
    • Blocks: Incoming/outgoing text and picture messages; text to e-mail and e-mail to text messages (i.e. messages sent to and from your @tmomail.net address); incoming/outgoing IM and e-mail messages sent to or from your mobile phone.
    • Does not block: Free messages including: Voicemail notifications, Amber Alerts, messages delivering content such as games/ringtones, and service notifications. IM or e-mail on Windows Mobile®, BlackBerry®, or Sidekick® devices; IM or e-mail sent to or from your mobile phone using t-zones®/web2goSM.
  2. Block text and picture messages (SMS & MMS) only:
    • Blocks: Incoming/outgoing text and picture messages. This includes text to e-mail and e-mail to text messages (i.e. messages sent to and from your @tmomail.net address).
    • Does not block: Free messages including: Voicemail notifications, Amber Alerts, messages delivering content such as games/ringtones, and service notifications.
  3. Block Instant Messages (IM) only:
    • Blocks: Incoming/outgoing IM messages sent to or from your mobile phone.
    • Does not block: IM on Windows Mobile®, BlackBerry® or Sidekick® devices, IM sent to or from your mobile phone using t-zones®/web2goSM.
  4. Block e-mail messages only:
    • Blocks: E-mail sent to or from your mobile phone using the e-mail program in the phone menu.
    • Does not block: E-mail on Windows Mobile®, BlackBerry®, or Sidekick® devices; e-mail sent to or from your mobile phone using t-zones®/web2goSM, My E-mail, or e-mail sent to and from your @tmomailnet address.
      NOTE: To block e-mail messages to and from your @tmomail.net address, go to T-Mobile's e-mail filter options and select Block all messages from E-mail to handset.
NOTE: Message Blocking will block text and picture messages even if you have a messaging bundle or plan that includes messaging. To learn how to add Message Blocking to your account, go to How do I add Message Blocking?
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Other options

Message Blocking may not be for everyone. For those who do not wish to block all messages of a certain type, T-Mobile offers several other options:
  • SPAM & Keyword Filters - Filters block messages sent from the Internet to your @tmomail.net address. They will not block messages sent to you from other mobile phones or 3rd party services. If you are receiving SPAM to your @tmomail.net address from e-mail addresses, you can block them with these filters.
  • T-Mobile Alerts - These alert messages are sent to your phone and can be set up or turned off here.
  • Other forms of alert messages – Some 3rd party services send messages to your phone periodically. Many times you can stop these messages by replying to the unwanted message with the word STOP or UNSUBSCRIBE. If you have tried this and the messages continue, contact Customer Care.
  • Message Bundles - These optional services provide you with a bucket of messages at low rates. If you like to message friends and family, but don’t like overage charges, these bundles may help.
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How do I add Message Blocking?

To add Message Blocking, perform the following steps:
1. Go to My T-Mobile and log in. For more information, go to How do I log in to My T-Mobile?
2. From the My Account drop-down menu, select Change services.
3. Select a message locking feature from the list provided and click the CHANGE SERVICES button.
4. Complete the transaction and Message Blocking will activate.
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How do I filter e-mail sent to my @tmomail.net address?

To filter e-mail sent to my @tmomail.net address, perform the following steps:
1. Go to My T-Mobile and log in. For more information, go to How do I log in to My T-Mobile?
2. From My Services, select Send a text message.
3. Under RESOURCES, on the right-hand side of the page, select Create e-mail filters.
4. Select CREATE FILTER.
NOTE: A Create/Edit a new filter form will become available here.
5. Depending on what needs to be filtered, select the appropriate items from the drop-down menus and enter the information.
  • To block a specific address use the From field.
  • To block a specific topic use Subject.
6. Click Save.

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