Making and receiving calls

• Check to see if you are in a T-Mobile or T-Mobile roaming partner coverage area. For more information about the coverage area, refer to the following:
  • Roaming within the US: Use our Personal Coverage Check map to view our US coverage.
  • Roaming internationally: Use our International Services page for rates and coverage maps.
• If you receive a specific network error message when making or receiving calls, go to Error messages while making and receiving calls, and follow the instructions.
  
  NOTE: For further troubleshooting steps, please see Troubleshooting making and receiving calls.
• If you have used the above resources and are still unable to make or receive calls, please contact Customer Care for additional assistance. To expedite the troubleshooting process, have the following information ready:
  • The location of where you are using the service
  • The number of signal bars you have on the phone
  • The make and model of the phone you are using
  • The error message or description of the problem you receive
  • The last time you were able to make or receive calls

Using the Internet with t-zones and T-MobileWeb

• To troubleshoot other common issues with connecting the Internet on your phone, go to t-zones® & T-MobileWeb Troubleshooting.
• If you have a non-T-Mobile branded phone and need to configure your phone so you can use t-zones and T-MobileWeb, go to t-zones® and T-MobileWeb Settings For Non T-Mobile Branded Phones.
• If you have used the above articles and are still unable to connect to t-zones or T-MobileWeb, please contact Customer Care for additional assistance. To expedite the troubleshooting process, have the following information ready:
  • The location of where you are using the service
  • The number of signal bars you have on the phone
  • The make and model of the phone you are using
  • The error message or description of the problem you receive
  • The last time you were able to access the Internet

Using text and picture messaging

Troubleshooting text messaging ›
Troubleshooting picture messaging ›

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Troubleshooting text messaging

To troubleshoot text messaging, perform the following steps:

1.	Send a text message to your own number and see if you receive it. If you do not receive the message, go to the next step.

NOTE: Always dial a 1 plus the area code. You will not be charged for long distance service.

2.	Make sure the service center number is entered correctly; the following number is the correct number: +12063130004

NOTE: To get instructions on how to check the service center number, use the following steps:

1.	Go to My T-Mobile and log in. For more information, go to How do I log in to My T-Mobile?

2.	Under Support, select Phone and device.

3.	In the Support Search box, enter the message center number.

NOTE: This will provide you with step by step instructions on how to check the message center number for your phone.

3.	If the above test message did not send or if the message was sent and not received, please contact Customer Care for additional assistance. To expedite the troubleshooting process, have the following information ready:

• The location of where you are using the service
• The number of signal bars you have on the phone
• The make and model of the phone you are using
• Whether you are able to receive a message
• The last time you were able to send and/or receive a message

NOTE: When calling Customer Care, in order to best troubleshoot your issue, the phone must be available for testing. We recommend calling from another line such as a landline phone.

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Troubleshooting picture messaging

To troubleshoot picture messaging, perform the following steps:

1.	To receive picture messages, you will need to send two picture messages to your own phone number. The first message will register your phone with our system, and the second will allow you to receive picture messages.

NOTE: In most cases, you will not receive the first picture message you send to your phone.

2.	If the second message sent is not received, turn your phone off and turn your phone back on. Once your phone is powered back on, attempt to send the two picture messages again.

3.	If after turning your phone off and on you still do not receive the picture messages, please contact Customer Care. To expedite the troubleshooting process, have the following information ready:

• The location of where you are using the service.
• The number of signal bars you have on the phone.
• The make and model of the phone you are using.
• Whether you are able to receive a message.
• The last time you were able to send and/or receive a message.

Using downloads

• The location of where you are using the service
• The number of signal bars you have on the phone
• The make and model of the phone you are using
• The last time you were able to complete a download

Using voicemail

Checking coverage

• Roaming within the US: Use our Personal Coverage Check map to view our US coverage.
• Roaming internationally: Use our International Services page for rates and coverage maps. To check if your account and phone are capable of roaming internationally, go to What do I need to do before using my phone internationally?