Phone and device upgrade FAQs

View Support for something else?

Upgrade Pricing

Order Tracking

Upgrade Fee

Will I get a better deal placing an upgrade order online?

Yes, the phone and device upgrade pricing will be different when ordering online versus ordering with Customer Care.

How do I find out if I qualify for an upgrade?

To determine if you qualify for a handset upgrade and discounted pricing, perform the following steps:

1.	Go to My T-Mobile and log in. For more information, go to How do I log in to My T-Mobile?

2.	Select PHONE & ACCESSORIES.

3.	Under NOW AVAILABLE, select Upgrade your phone.

4.	Follow the steps to select the phone that best suits your needs and complete the purchase of your upgrade phone.

Does T-Mobile have an upgrade fee?

Yes. T-Mobile currently charges an $18 upgrade fee.

tm23514

Did we help?

Did this article help you?


	Yes, the problem is solved!
	Yes, but the instructions were unclear.
	Yes, but it was not the answer I was hoping for.
	No, it did not address my particular situation.
	No, not even close!

Related info: