How to set up e-mail accounts (T-Mobile Shadow™)
The T-Mobile Shadow has a significantly enhanced interface to help set up your e-mail accounts quickly and easily. For most accounts, all you need to enter is your e-mail address and password.
You can set up access to a maximum of six accounts on your device. The T-Mobile Shadow supports access to a variety of account types and e-mail providers such as: AOLŪ/AOLŪ Instant Messenger™ Service (AIMŪ), Yahoo!Ū , Windows Live Hotmail, Gmail, Microsoft Outlook/Exchange, and supports any POP3/IMAP4 account like Comcast, Adelphia, etc.
To set up e-mail on your T-Mobile Shadow, perform the following steps:
| 1. | At the Home screen, select Message Center, and then select Set Up E-mail. |
| 2. | Select the e-mail account to set up. |
NOTE: For specific instructions, select from the following options:
Setting up AOLŪ/AIMŪ Mail ›
Setting up Gmail ›
Setting up Windows Live Hotmail ›
Setting up Yahoo! Mail ›
Setting up Outlook e-mail ›
Setting up other e-mail accounts ›
Setting up Gmail ›
Setting up Windows Live Hotmail ›
Setting up Yahoo! Mail ›
Setting up Outlook e-mail ›
Setting up other e-mail accounts ›
NOTE: Select Other to set up any other POP3 or IMAP4 e-mail account like Comcast, Adelphia, and so on. Provide your e-mail address and password. For the most common ISP accounts, you will not be asked for the server addresses.
For further information, refer to the following links:
Setting up AOLŪ/AIMŪ Mail
To set up AOLŪ/AIMŪ Mail, perform the following steps:
| 1. | After selecting AOL/AIM Mail, read and Accept the terms of use. |
| 2. | Enter your E-mail address and Password, and then select Next. |
| 3. | The message Set up Process is complete appears on the screen. Select Finish. |
NOTE: The device attempts to sync your mailbox, download e-mail from the past three days, and then connect you with your AOLŪ/AIMŪ mailbox.
Setting up Gmail
To set up Gmail, perform the following steps:
| 1. | After selecting Gmail, enter your E-mail address and Password, and then select Next. |
| 2. | The message Set up Process is complete appears on the screen. Select Finish. |
NOTE: The device attempts to sync your mailbox, download e-mail from the past three days, and then connect you with your Gmail mailbox. If it does not connect, ensure that your Gmail account is enabled for POP access – follow the steps listed if it is not.
Setting up Windows Live Hotmail
To set up Windows Live Hotmail, perform the following steps:
| 1. | After selecting Windows Live, read and Accept the terms of use. |
| 2. | Enter your E-mail address and Password, and then select Next. |
| 3. | Depending upon the Home screen you are using, click to select the options you wished displayed on your home screen, and then select Next (These options cannot be selected with the T-Mobile default Home screen). |
- The Live Search Bar puts a Search Bar on your Home screen. You can use this to search the Internet for information by providing suitable key words.
- Selecting Windows Live Services creates an entry on your Home screen that shows all Windows Live services (E-mail and Messenger) that you have set up. You can access your Windows Live Hotmail mailbox or your Windows Live Messenger right from the Home screen without having to navigate several menus.
| 4. | Click to select what you want to sync on the device, and then select Next. |
- Selecting Store Windows Live contacts in your mobile phone's contact list will merge your Windows Live Messenger online contact list with your device address book. If a buddy is online, you will be able to see his presence in your address book itself.
- In case you have an Outlook account set up, selecting Merge duplicates contacts will prevent duplicate entries that may already exist in your Outlook contact list.
| 5. | Select Done when synchronization is complete. |
Setting up Yahoo! Mail
To set up Yahoo! Mail, perform the following steps:
| 1. | After selecting Yahoo! Mail, read the terms of use and select I Agree. |
| 2. | Enter your E-mail address and Password, and then select Next. |
NOTE: The Display Name is the name displayed with your e-mails. It lets the recipient know who the e-mail is from. Leaving this field blank will associate only your e-mail address with the message.
| 3. | The message Set up Process is complete appears on the screen. Select Finish. |
NOTE: The device attempts to sync your mailbox, download e-mail from the past three days, and then connect you with your Yahoo! mailbox.
Setting up Outlook e-mail
You can set up your device to sync with your Microsoft Exchange server wirelessly, if your company supports it. Talk to your IT professional for server addresses and other settings.
To set up Outlook e-mail, perform the following steps:
| 1. | After selecting Outlook, select set up your device to sync with it to begin synchronization. |
| 2. | Follow the instructions on the screen to type your Server address, and then select Next. |
NOTE: This is the same as your Outlook Web Access server address.
| 3. | Enter your User name, Password, and Domain, and then select Next. |
| 4. | Choose the data to be synchronized, and then select Finish. |
Setting up other e-mail accounts
To set up other e-mail accounts, perform the following steps:
| 1. | After selecting Other E-Mail, enter your E-mail address and Password, and then select Next. |
NOTE: The T-Mobile Shadow is able to automatically configure several of the most popular e-mail account providers. If your provider is listed, select it from the drop-down menu.
If the account is not included in the drop-down list, perform the following additional steps:
NOTE: For the information requested, contact your e-mail provider for assistance.
| 1. | Enter your Incoming Server address and Outgoing Server address, and then select Next. |
| 2. | Select the Server Type and Account Name Displayed. |
| 3. | Select Menu, and then select Done. |
| 2. | Select Finish to be taken to your newly configured mailbox. |
Changing default settings
Your device has certain default settings regarding the frequency of checking for new e-mails, the number of days to display e-mail for, how much of the e-mail to download during sync, and so on.
To change the default settings, perform the following steps:
| 1. | From the Home screen, select Start, and then select Messaging. |
| 2. | Highlight the account to change. Select Menu, and then select Settings. |
| 3. | Confirm your E-mail address, and then select Next. |
| 4. | Enter Your name and the Account display name, and then select Next. |
| 5. | Enter your Incoming mail server, and then select Next. |
| 6. | Enteer your User name and Password, and then select Next. |
| 7. | Enter your Outgoing (SMTP) mail server, and then select Next. |
| 8. | Select the default settings you want to change, and then select Next. |
| 9. | Select the desired Message format, Message download limit, and Download attachments settings, and then select Finish. |
Deleting an e-mail account
You can set up a maximum of six POP/IMAP/Portal accounts, in addition to an Outlook account, on your device. If you try to set up an additional account after reaching the limit, you will be required to first delete an account, and then set up the new one you want.
To delete an e-mail account, perform the following steps:
| 1. | From the Start screen, select Messaging. |
| 2. | The e-mail accounts set up on your device appear. Highlight the account to be deleted, select Menu, and then select Delete. |
| 3. | Select Yes to confirm deletion of the e-mail account. |
Frequently asked questions (FAQs)
To access most FAQs on the device itself, perform the following steps:
| 1. | From the Select Account screen, select FAQ's. |
| 2. | From the FAQ's list, select your question. |
 | Your Answer appears. |
If your issue is not addressed on the phone, select from the following links:
How often will my device check for new mail? ›
Will the device sync automatically with my mailbox? ›
How can I change default settings? ›
Why does the e-mail I send out not display my name? How do I make sure my name is associated with the e-mails I send out? ›
Why can I only set up one Windows Live Hotmail account on the device? ›
What does it mean to sync ‘contacts and messenger’ for Windows Live Hotmail? ›
What is my server address for Outlook e-mail? ›
What is ‘domain’ and do I need it? ›
Can I sync my calendar and contacts wirelessly? ›
How often does my device sync my Outlook mailbox? ›
Where do I go to set up an e-mail account not listed on the 'Select Account' screen? ›
What are ‘Advanced Settings’? ›
Will the device sync automatically with my mailbox? ›
How can I change default settings? ›
Why does the e-mail I send out not display my name? How do I make sure my name is associated with the e-mails I send out? ›
Why can I only set up one Windows Live Hotmail account on the device? ›
What does it mean to sync ‘contacts and messenger’ for Windows Live Hotmail? ›
What is my server address for Outlook e-mail? ›
What is ‘domain’ and do I need it? ›
Can I sync my calendar and contacts wirelessly? ›
How often does my device sync my Outlook mailbox? ›
Where do I go to set up an e-mail account not listed on the 'Select Account' screen? ›
What are ‘Advanced Settings’? ›
How often will my device check for new mail?
You can select a sync interval from as short as every 5 minutes to as long as every 4 hours. The default is every 30 minutes.
To change the default, go to Start, and then select Messaging. Select the desired account, and change the Options.
Will the device sync automatically with my mailbox?
Unless you set your Automatic Send/Receive to Manually, your device will sync with your mailbox automatically at the specified interval.
How can I change default settings?
To change the default settings, go to Start, select Messaging, and then select the mailbox of interest. Select Menu, and then select Settings to review the various settings. You can change the sync interval and the number of days you want e-mail downloaded for. You can select how much of the e-mail should be fetched on sync, and whether attachments should be downloaded automatically. You can also change your e-mail address, username, password, the name you would like displayed with your e-mails, and the incoming and outgoing servers.
Why does the e-mail I send out not display my name? How do I make sure my name is associated with the e-mails I send out?
Go to Start, select Messaging, and then select the account you want to associate your name with. Select Menu, select Settings, and then specify what name you want displayed with the e-mail you send out.
Why can I only set up one Windows Live Hotmail account on the device?
This is a limitation of the Windows Live Hotmail service. You are only allowed to be logged into a single Windows Live Hotmail account at a time on your mobile device.
What does it mean to sync ‘contacts and messenger’ for Windows Live Hotmail?
If this box is checked, your Windows Live Messenger contacts will be merged with your address book and you will be able to see the presence status for your buddies in your phone book itself.
What is my server address for Outlook e-mail?
This is the Web address of your company’s Exchange server. Talk to your IT professional for this information.
What is ‘domain’ and do I need it?
This depends on how your company’s Exchange server is set up, you may need to specify a domain. Ask your IT professional for this information.
Can I sync my calendar and contacts wirelessly?
Yes, you can select what items you want to sync wirelessly, including your Outlook calendar, contact, and tasks.
How often does my device sync my Outlook mailbox?
If your company is running Microsoft Exchange Server 2003 Service Pack 2 (SP2) with Exchange ActiveSync, or a later version, then you can use the Direct Push feature, which delivers e-mails to your Outlook inbox on your mobile device as soon as they arrive. You can turn on Direct Push by going to Start, and then selecting Comm Manager.
Alternatively, you can select a sync interval by going to Start, selecting ActiveSync, selecting Menu, and then selecting Schedule. You can also select different sync intervals during Peak and Off-Peak times.
Where do I go to set up an e-mail account not listed on the 'Select Account' screen?
You can set up any POP3/IMAP4 account by selecting Other E-mail on the Select Account screen. If your account is listed in the drop down list, all you will need to provide is your e-mail address and password. If your account is not part of the list, then you will need to provide additional information such as the server addresses.
What are ‘Advanced Settings’?
Under Advanced Settings, you can select your sync interval, how many days to download e-mail for, and how much of the e-mail to fetch during sync.
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