My T-Mobile MDAŽ is sluggish, freezes, or locks up
If your T-Mobile MDA is freezing, locking up, or exhibiting poor or sluggish performance, it may be for one or all of the following reasons:
- Programs running in the background: Programs running in the background while not in use can use up a great deal of device memory. These programs can be closed by using the Task Manager on the device. Programs will need to be closed out regularly (1-2 times a day at minimum) to ensure memory stays free on the device.
- Large files using up device memory: Large files such as ringtones, pictures, videos, software applications, and large amounts of e-mail stored to the device can interfere with the way your device manages memory. Memory management is important to keep a Windows Mobile device running smoothly. Saving large files to an SD card is a great way to keep memory on the device free. For optimal usage, the device should have at least 10 - 15 MB of free memory for both storage and program memory.
- Third party applications: There are many sites on the Internet that provide different software applications for many different features. Any software not approved by Microsoft should be used at your discretion, as T-Mobile cannot support such programs. Software that has not been certified by Microsoft may not have been tested thoroughly, and can prevent the device from functioning correctly.
To correct performance issues on the MDA, perform the following:
- Using the Task manager: Task manager is a tool used to shut down running programs that stay running in the background on the device. Often if the device has multiple running applications, the customer may need to shut down unused programs to conserve and free up available memory. For more information about the Task Manager, go to How do I use the Task Manager on my T-Mobile MDAŽ?
- Soft Reset: Power off the phone, then power it back on. If the device has becomes locked up, remove the battery and wait at least 20 seconds before replacing it and powering the device back on. It is recommended you soft reset your phone once a day.
- Remove third party applications: If the issue began after installing a third party application, remove the application and test the device to see if the issue returns. If the issue does not reoccur, reinstalling the software is not recommended. Consult the software manufacturer for further assistance. For more information about removing third party software, go to How do I remove third party applications on my T-Mobile MDAŽ?
NOTE: These maintenance steps may need to be performed daily to ensure the device functions correctly.
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