T-Mobile @Home - General Information
This article is designed to provide answers to common questions about T-Mobile @Home. Use the links below to help you locate the answer to your question.
What is T-Mobile @Home? ›
Can I use my existing phone withT-Mobile @Home services? ›
What do I need to make T-Mobile @Home work? ›
What rate plans are eligible for T-Mobile @Home? ›
Will I have all the phone services like MMS, SMS, and voicemail with T-Mobile @Home? ›
How do I set up my T-Mobile @Home wireless router? ›
How is data charged with T-Mobile HotSpot @Home? ›

What is T-Mobile @Home?

T-Mobile @Home allows you to use your Wi-Fi enabled phone for great wireless coverage in and around your home.
T-Mobile @Home provides calling from your home phones. Just use any standard home phone and plug it into the T-Mobile wireless router with a home phone connection. The wireless router connects over your broadband Internet connection for clear calling.
NOTE: T-Mobile @Home is a benefit provided for customers with mobile phone service through T-Mobile.
TOP

Can I use my existing phone with T-Mobile @Home services?

For T-Mobile @Home, most corded and cordless phones should work. We do not recommend 2.4 GHz cordless phones as they may encounter interference with the wireless router. Digital Enhanced Cordless Telecommunications (DECT) phones are suggested to reduce interference and improve audio quality as well as the range of the cordless phones. T-Mobile offers a cordless phone as an accessory for your service.
TOP

What do I need to make T-Mobile @Home work?

For T-Mobile @Home, you will need the following things:
  • Existing high-speed Internet connection
  • T-Mobile wireless router with home phone connection
  • A qualifying T-Mobile rate plan and the T-Mobile @Home add-on service
  • A standard home telephone
When taking advantage of T-Mobile @Home, the same high-speed Internet connection and T-Mobile wireless router with home phone connection can be used for up to 5 concurrent calls over your home phone line and your Wi-Fi enabled mobile phones. The T-Mobile wireless router allows for clear calling by ensuring voice calls take priority over other traffic on the Wi-Fi network and will optimize the battery life of the Wi-Fi enabled phone.
TOP

What rate plans are eligible for T-Mobile @Home?

At this time, T-Mobile @Home is not available on the following plans:
  • Postpaid single line plans under $39.99
  • Postpaid Family Time Plans under $49.99.
  • Control Plans; FlexPay, Prepaid, SmartAccess, kidConnect
  • Regional Plans – Talk Forever mobile only
    • T-Mobile @Home is available with regional plans
  • Some older rate plans (for internal employees, see StreamLine for full eligibility list)
If your mobile lines of service are on one of these plans, you may still get the benefit of great coverage at home by getting a Wi-Fi enabled phone.
  • Minutes used over the Wi-Fi network in these circumstances will be deducted the same way as other minutes based on your plan.
TOP

Will I have all the phone services like MMS, SMS, and voicemail with T-Mobile @Home service?

T-Mobile @Home features include nationwide long distance, call waiting, caller ID, 3-way conferencing, voicemail, and call forwarding. CallerTunes® and discounted calling to Canada or Mexico are available as an add-on service for home phone usage.
TOP

How do I set up my T-Mobile @Home wireless router?

For Wi-Fi wireless routers:
  • Use the setup CD packaged with the router.
  • For non-Windows computers, use the printed documentation.
For the HotSpot-enabled phone with your existing Wi-Fi router:
  • Use the setup poster included with the T-Mobile @Home mobile phone to connect to your Wi-Fi router.
TOP

How is data charged with T-Mobile HotSpot @Home?

All charges for data services such as text messages, picture messages, Web browsing, downloads, and ringtones are the same while using Wi-Fi as they are on the T-Mobile GSM network. In addition, all services available through GPRS are also available through Wi-Fi, including:
  • Picture messaging
  • t-zones and Web browsing
  • Content downloads
  • BlackBerry® services