How do I track my order?
Use this information to track the shipment of new phone orders, upgrades, and exchanges.
For information on how to track your order, refer to the following links:
New T-Mobile customers
If you are a new customer that placed an order by calling 1-800-TMOBILE or by using T-Mobile.com, you can Track Your Order Online.
NOTE: You will need your order number and shipping ZIP Code to track your order online. It may take up to 48 hours before your tracking information becomes available.
Existing T-Mobile customers
If you are an existing customer, refer to the information below to get tracking information for a phone upgrade or exchange.
To view detailed information about tracking your order using the appropriate delivery service, refer to the following links:
UPS
To track your order using the UPS Web site, perform the following steps:
| 1. | Access the UPS Tracking Web site. |
| 2. | In the Shipment Reference text box, enter your 10-digit T-Mobile number in the following format: XXX-XXX-XXXX. |
NOTE: For UPS tracking, please use the T-Mobile phone number that the upgrade or exchange was ordered for.
| 3. | In the lower right corner of the Track by Reference screen, click Track. |
NOTE: UPS tracking information is not made available until after the order has shipped. Allow 48 hours before tracking your order.
USPS
To track your order using the USPS Web site, refer to the following links:
I already have a USPS tracking number
If you already have a USPS tracking number, perform the following steps to track your order:
| 1. | Access the USPS Track and Confirm Web site. |
| 2. | In the Enter Label/Receipt Number field, enter your tracking number. |
| 3. | Click Go. |
I do not have a USPS tracking number
If you do not have a USPS tracking number, please Contact Us to get your order status and tracking information.
About shipping methods
T-Mobile uses two delivery services, UPS and USPS, to ship phones and accessories to our customers.
For information on the two delivery services, refer to the information below:
- United Parcel Service (UPS): This service is used for most phone and accessory shipments.
- UPS Ground Shipping should arrive within seven business days.
- UPS Express Shipping should arrive within three business days.
- United States Postal Service (USPS): This service is used only if you are a resident of Hawaii or your current billing address is a P.O. Box or APO/FPO.
- USPS shipments should arrive within seven business days.