Why am I unable to receive e-mail messages from my BlackBerry®?
If you are unable to receive e-mail with your BlackBerry, the issue may be related to one of the following:
Incoming message filters
If there are filters on your account, they may prevent e-mail from being forwarded to the handheld.
To determine if a filter is preventing e-mail from being forwarded to the handheld, perform the following steps:
| 2. | To access your BlackBerry Internet E-mail account, go to Learn, and then select Messages and e-mail. |
| 3. | Choose the affected e-mail account. |
| 5. | Delete the filter or filters. |
| 6. | Send a test message to your BlackBerry® Web Client address. |
Problem with the Web Client [CMIME] Service Book
To solve a problem with the Web Client [CMIME] Service Book, you may need to delete and reinstall it.
To delete and reinstall the Web Client [CMIME] Service Book, perform the following steps:
| 1. | From the handheld Home screen, select Options. |
NOTE: BlackBerry 7100t® and 7105t® users select Tools, and then Settings.
| 2. | Scroll to and select Service Book. |
| 3. | Scroll to Web Client [CMIME] and click the trackwheel. |
| 4. | From the menu, use the trackwheel to select Delete. To confirm, select Delete again. |
| 5. | Click the trackwheel and select Close. |
| 7. | To access your BlackBerry Internet E-mail account, from Communication Tools & Downloads, select BLACKBERRY INTERNET E-MAIL. |
| 8. | From the Settings menu, click Handheld. |
| 9. | To resend the Web Client Service Book, click Send Service Books. |
| 10. | When the activation message is received on the handheld, the Web Client Service Book will be installed. To verify that the Web Client Service Book is active, perform the following steps: |
- From the Home screen, select Options.
NOTE: 7100t and 7105t users select Tools, and then Settings.
- Scroll to and select Service Book.
- Highlight Web Client [CMIME] and click the trackwheel.
- Select View. The Record Type should be Active.
- To return to the Home screen, press the Escape button (located below the trackwheel).
| 11. | Send a new e-mail message from your handheld. |
The Web Client [CMIME] Service Book has not been accepted
If the Web Client [CMIME] Service Book has not been accepted, you will need to accept it.
To accept the Web Client [CMIME] Service Book, perform the following steps:
| 1. | From the handheld Home screen, select Options. |
NOTE: BlackBerry 7100t and BlackBerry 7105t users select Tools, and then Settings.
| 2. | Scroll to and select Service Book. |
| 3. | Highlight Web Client [CMIME] and click the trackwheel. |
| 4. | From the menu, select Accept. |
| 5. | To return to the Home screen, press the Escape button (located below the trackwheel). |
| 6. | Send a test message to your BlackBerry Web Client address. |
The Web Client [CMIME] Service Book has not been received
If the BlackBerry Web Client [CMIME] Service Book has not been received, you will need to send it to the handheld.
To send the Web Client [CMIME] Service Book to the handheld, perform the following steps:
| 2. | To access your BlackBerry Internet E-mail account, under Connect and Share, verify that your device is displayed as the picture in the center of the T-Mobile home page. If it is not, click the Not your phone? link to select your device before proceeding. |
| 3. | Locate the Settings menu. |
| 4. | To resend the Web Client Service Book, click Send Service Books. |
NOTE: When the activation message is received on the handheld, the Web Client Service Book will be installed.
| 5. | To verify that the Web Client Service Book is active, from the Home screen, select Options. |
| 6. | Scroll to and select Service Book. |
| 7. | Highlight Web Client [CMIME] and click the trackwheel. |
| 8. | Select View. The Record Type should be Active. |
| 9. | Send a test message to your BlackBerry Web Client address. |
Back to top
Print
