What is Paperless Billing?
Paperless billing is a service that allows T-Mobile subscribers to receive their billing information online rather than in a printed, paper format. Paperless billing subscribers will opt not to receive a paper bill in the mail and will instead receive an e-mail notification each month directing them to view and pay their bill online at the My T-Mobile Web site.
Paperless billing is not available to certain types of accounts (such as government, business). T-Mobile must receive full payment on at least one bill before you are eligible. A valid e-mail address and My T-Mobile account are required.
How do I sign up for paperless billing? ›
Why do I have to validate my e-mail address during registration? ›
What will the paperless billing e-mail notification say each month? ›
What e-mail address will my bill be sent from? ›
How do I make a payment when I have signed up for paperless billing? ›
If I register for My T-Mobile, am I automatically signed up for paperless billing? ›
Will it cost me a monthly fee to sign up for paperless billing? ›
Can I sign up for paperless billing on more than one account? ›
What if I want to cancel enrollment in this service? ›
Will I lose paperless billing if I add lines of service to my account? ›

How do I sign up for paperless billing?

To sign up for paperless billing, perform the following steps:
1. Go to My T-Mobile and log in. For more information, go to How do I log in to My T-Mobile?
2. On My T-Mobile, select Your Profile.
3. Next to the Billing preferences section, select Edit.
4. Under Billing Statement Format, select the radio button beside Paperless Billing (FREE).
5. Enter the e-mail address you want used for your bill reminder.
6. If you would like to receive a free text message also, select that option.
7. Read and acknowledge the Paperless Billing Terms & Conditions.
8. Click the Save changes button to apply the changes to your account.
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Why do I have to validate my e-mail address during registration?

T-Mobile wants to be sure we have the most accurate and up-to-date contact information available when notifying you each month that your bill is ready.
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What will the paperless billing e-mail notification say each month?

The e-mail will notify you that your latest bill is available to view online at My T-Mobile and will include a link to view the site.
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What e-mail address will my bill be sent from?

Your bill will come from billing@t-mobile.m0.net. Please add billing@t-mobile.m0.net to your list of safe e-mail contacts to ensure these messages go to your inbox and do not get routed to your junk mail folder.
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How do I make a payment when I have signed up for paperless billing?

T-Mobile offers a variety of ways to pay your bill. Log in to My T-Mobile and click the Pay Now button under your Bill summary. You will have the option to make a one-time payment, or set up EasyPay, our automatic monthly payment service.
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If I register for My T-Mobile, am I automatically signed up for paperless billing?

No. You will need to enroll in paperless billing separately after logging in to My T-Mobile.
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Will it cost me a monthly fee to sign up for paperless billing?

No. Paperless billing is a service offered free of charge to qualified T-Mobile subscribers.
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Can I sign up for paperless billing on more than one account?

Yes. You can enroll all of your accounts in paperless billing, as long as they are eligible for the service. For more information, go to the current service restrictions.
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What if I want to cancel enrollment in this service?

Once enrolled, you can cancel your paperless billing service at any time via My T-Mobile. Visit the billing tab under My Profile to make changes to your information or to cancel paperless billing.
If you are still in the process of enrolling for paperless billing and you change your mind about continuing, simply do nothing and your enrollment request will expire after 30 days.
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Will I lose paperless billing if I add lines of service to my account?

Not necessarily. If you add another line of service, your original mobile number will keep paperless billing in effect for all of the numbers on your account as long as you remain enrolled. You will have the option to make changes to your contact information only with that original phone number. If you cancel paperless billing and have more than one line on your account, you may not be able to reinstate the service at this time.
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Paperless Billing Terms and Conditions

These Paperless Billing Terms and Conditions (PBTC) are in addition to my other contracts with T-Mobile including my service agreement, my T-Mobile Terms and Conditions, and my rate plan information. To the extent there is a conflict between these PBTC and the T-Mobile Terms and Conditions, these PBTC will govern. By agreeing to receive my Bill electronically I agree to the following:
  1. Paperless Billing. I may view my paperless T-Mobile Bill for wireless services (Bill) online by accessing my account at www.t-mobile.com/mytmobile. I may also determine how much I owe by dialing #BAL# on my T-Mobile phone or by calling Customer Care.
  2. Payment. I will pay my Bill (including any late fees) timely, whether or not I receive a Bill notice or am able to access my paperless Bill.
  3. Not receiving a Bill notice. T-Mobile will attempt to send me a Bill notice to my current e-mail address in T-Mobile’s records. It is my sole responsibility to contact T-Mobile directly if I do not receive my Bill notice. I agree to hold T-Mobile harmless for any delay or failure to deliver notice.
  4. Paper copies. I understand that I may print a paper copy of my Bill from www.t-mobile.com/mytmobile. I may also request a paper copy of my Bill and T-Mobile may charge me a fee for each paper copy provided to me.
  5. Criteria. T-Mobile will set the criteria for paperless billing eligibility and may, at any time, cancel paperless billing for my account and send me a paper Bill.
  6. Commencement. If I choose this paperless billing service, I understand that it may take several months before I stop receiving a paper Bill and start receiving notices for my paperless Bill. T-Mobile may accept or deny my request for paperless billing in its sole discretion. While my paperless Bill service is being activated, it is my responsibility to keep my accounts current.
  7. CANCELLATION. I MAY CANCEL PAPERLESS BILLING AT ANY TIME AND REVERT TO RECEIVING A PAPER BILL BY GOING TO THE BILLING TAB OF THE PROFILE SECTION IN MY T-MOBILE OR BY CONTACTING CUSTOMER CARE. T-MOBILE MAY CHARGE ME AN ADMINISTRATIVE FEE FOR CANCELING PAPERLESS BILLING AND REVERTING TO PAPER BILLING.
  8. Password. Access to My T-Mobile is password protected, I understand that it is my responsibility to maintain and safeguard all user names and passwords for paperless billing. I will not give or make available my password or other means to access my account to any unauthorized individuals. If I permit another person to access my paperless Bill or my password I am responsible for any transactions they authorize.
  9. Unauthorized use. I agree not to use someone else's information to gain unauthorized access to another person's Bill.
  10. Information I provide. The information (including my e-mail address and T-Mobile number) I provide to T-Mobile is accurate and complete.
  11. Updating information. T-Mobile does not automatically update or change my personal information, such as my name, address, phone number(s), and e-mail address for my paperless billing account. Any changes to such information will need to be made online at www.t-mobile.com/mytmobile or by contacting Customer Care.
  12. System compatibility and blocking. The ability to receive Bill notices is system and Internet Service Provider dependent. To accurately view your paperless Bill, your system must be running either Microsoft Internet Explorer 5.0 or higher, Netscape Navigator 6.1 or higher, or AOL 5.0 or higher. Some ISPs may block e-mail from senders who are not on a "contacts" list, so I may not receive my notification unless I specifically add T-Mobile to my contacts or "people I know."
  13. Other notices. I agree to accept legal and other notices (such as notices about changes to my T-Mobile Terms and Conditions, rate plan, equipment, services, or features) electronically.
  14. EXCLUSIONS OF WARRANTIES. TO THE EXTENT PERMITTED BY LAW, THIS SERVICE IS PROVIDED "AS IS", "WITH ALL FAULTS", AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMIT, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. I ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE SERVICE. T-MOBILE DOES NOT WARRANT THAT THE INFORMATION, PROCESSES, OR SERVICES WILL BE UNINTERRUPTED, ACCURATE, COMPLETE, USEFUL, FUNCTIONAL, BUG- OR ERROR-FREE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE DISCLAIMER OF CERTAIN IMPLIED WARRANTIES, THE RELEVANT PORTIONS OF THE ABOVE EXCLUSION MAY NOT APPLY TO ME.
  15. Authority. I have the authority to accept Paperless Billing (and discontinue receiving a paper bill) for this T-Mobile account.