General

Setup

Info alerts

Corporate e-mail

Calendar and contacts

Security

General

Q: How do I get My E-mail from my phone?
A: To access My E-mail from your t-zones® phone, from the phone, open a browser, select E-mail & IM, and then select My E-mail.

Q: What e-mail systems are supported?
A: My E-mail supports a wide range of e-mail systems, including:

• Corporate e-mail systems such as Microsoft® Exchange 5.5, Exchange 2000, Exchange 2003, and IBM® Lotus Notes® 5.0x, 6.0x, 6.5x (must be subscribed to an eligible plan to access corporate e-mail).
• POP3/IMAP4 e-mail systems (for example EarthLink™) and most ISPs.

Q: Is the e-mail I view from my phone always up-to-date?
A: All the information you see, including e-mail (plus address book and calendar for corporate mailboxes), is up-to-date. To make sure you are viewing the most recent messages, from the Inbox, select Menu, and then select Inbox.

Q: Do I need to sync my data?
A: My E-mail provides direct access to your mailboxes. Everything you do from your phone is immediately reflected on your desktop and vice versa. No synchronization is required.

Q: Can a recipient tell whether e-mail is sent from my mobile device or from my desktop?
A: Any e-mail sent or replied to will appear to come from the source mailbox (your desktop).

Q: How many mailboxes can I access?
A: You may add up to eight corporate or personal mailboxes in any combination (must be subscribed to an eligible plan to access corporate e-mail).

Q: What devices are supported?
A: Any t-zones enabled mobile device can access My E-mail service.

Q: Can I access e-mail from folders I have set up in my inbox?
A: No. You are able to access your inbox only. If you have set up rules or filters to move your incoming e-mail to subfolders, these messages will not be accessible from your phone.

Q: If I read a message from my phone, will I still be able to read it from my desktop?
A: Yes. As long as you do not delete the message, you will see the message on your desktop computer.

Q: If I delete a message from my phone, will it be deleted from my desktop?
A: Yes, it will be deleted.

Q: How do I change the mobile number I use?
A: If you receive a new mobile number or change your existing number, your service should work without any interruption. In case you cannot access the My E-mail service, please contact T-Mobile Customer Care for more information.

Q: What are info alerts and how do they work?
A: Info alerts are short text messages sent to your phone that notify you when a new e-mail has arrived in one of your mailboxes. You may specify which messages you should be notified of, based on the following information: To, From, Cc, Subject, and Priority.

Q: Will my account be charged for info alerts?
A: Yes. Each info alert will be charged as a text message.

Q: Do I need any software to run My E-mail?
A: No. My E-mail is a wireless e-mail solution that does not require any software installation—either on your desktop or your company's server. In case your company does not allow Internet based access to e-mail, you may need to download the Secure Mail Connector.

Q: Do I need to leave my computer running to enable mobile access to e-mail?
A: No. My E-mail does not require any software (on either the client or server). Only in the case where your company does not provide Internet access to e-mail, you will have to download the Secure Mail Connector on your computer.

Setup

Q: How do I add a mailbox?
A: From the Web, log in to your My E-mail account. From the left-hand navigation, select Settings, select Mailboxes, and then from the top navigation bar, select Add Mailbox. You will be prompted for the e-mail address and password of the mailbox you would like to access. If required, you may be prompted for more information.

• No mailboxes - you will automatically be prompted to add a mailbox
• One mailbox - navigate to the Mailboxes screen and select Add another mailbox
• Two or more mailboxes - select Add another mailbox

Q: How many mailboxes can I access?
A: You may add up to eight corporate or personal mailboxes in any combination (must be subscribed to an eligible plan to access corporate e-mail).

Q: How do I know which mailboxes I have configured?
A: From the Web, log in to your My E-mail account. The first page you see will list the mailboxes you have configured. All configured mailboxes are also listed on the left hand side of the page.

Q: How do I edit my mailbox settings?
A: From the Web, log in to your My E-mail account. Select Mailboxes in the left-hand navigation and you will see a list of configured mailboxes. To edit a mailbox, select the pencil icon on the same row as the mailbox you wish to edit. The settings for the selected mailbox will be displayed. Edit your settings and select OK to save your changes.

Q: What do I do if I change my e-mail password?
A: You will need to edit your mailbox information. From the Web, log in to your My E-mail account. To see a list of your configured mailboxes, from the left-hand column, select Mailboxes. To edit a mailbox, select the pencil icon for the mailbox you wish to edit. The information for the selected mailbox will be displayed. From the Password text box, enter your new password and then select OK to save your changes.

Q: How do I change a mailbox display name?
A: You will need to edit your mailbox information. From the Web, log in to your My E-mail account. To see a list of your configured mailboxes, from the left-hand column, select Mailboxes. To edit a mailbox, select the pencil icon for the e-mail mailbox you wish to edit. The information for the selected mailbox will be displayed. Change the Description field to your desired display name and select OK to save your changes.

Q: What does "Import Mailbox" do?
A: Import Mailbox automatically uses the mailbox configuration information from your default desktop e-mail client, such as Outlook Express, to configure your mailboxes. A small ActiveX control will be downloaded during the process.

Q: What configuration is necessary to access my POP mailbox using SSL from the non-SSL POP client on my phone?
A: From the Web, log in to My E-mail, select Settings, and then select Options. From the top navigation bar, select POP Settings. The information you will need to configure the POP client on your phone is listed.

Q: Can I add or edit a mailbox from my phone?
A: Yes. From your phone, open your phone's browser, select E-mail & IM, and then select My E-mail. The steps required to configure a mailbox differs depending on how many mailboxes you have already configured:

• No mailboxes - you will automatically be prompted to add a mailbox
• One mailbox - go to the Mailboxes screen and select Add another mailbox
• Two or more mailboxes - select Add another mailbox

Q: Do I need any software to run My E-mail?
A: No. My E-mail is a wireless e-mail solution that does not require any software installation—on either the client or server. In case your company does not allow Internet based access to e-mail, you may need to download the Secure Mail Connector.

Q: Do I need to leave my computer running to enable mobile access to e-mail?
A: No. My E-mail does not require any software (on either the client or server). In case your company does not allow Internet based access to e-mail, you may need to download the Secure Mail Connector.

Info alerts

Q: What are info alerts and how do they work?
A: Info alerts are short text messages sent to your phone that notify you when a new e-mail has arrived in one of your mailboxes. You may specify which messages you should be notified of, based on the following information: To, From, Cc, Subject, and Priority.

Q: Will my account be charged for info alerts?
A: Yes. Each info alert will be charged as a text message.

Q: How do I turn on or off info alerts?
A: From the Web, log in to your account. From the left-hand menu, select Settings, and then select Alerts. To enable your info alerts, click to select Alerts Enabled.

Q: How do I add an info alert?
A: From the Web, log in to your account. From the left-hand menu, select Settings, and then select Alerts. From the top menu bar, select Add Alert and then set up the info alert rules. Click Add Alert to save your new info alert. You may add as many info alert conditions as you would like.

Q: How do I know which info alerts I have set up?
A: From the Web, log in to your account. From the left-hand menu, select Settings, and then select Alerts. You will see a list of info alerts on the main Alerts page. Select the pencil or trashcan icon for the specific info alert you would like to edit or delete, respectively.

Q: How do I edit an info alert?
A: From the Web, log in to your account. From the left-hand menu, select Alerts. You will see a list of info alerts on the main Alerts page. To edit an info alert, select the pencil icon for the specific alert. Change the conditions and click Save.

Q: Can I turn off info alerts from my phone?
A: Yes. From your phone, open a browser, select E-mail & IM, and then select My E-mail. From the Mailboxes screen, select Menu, and then select Alerts. You will be able to turn on or off all your info alerts.

Q: Can I turn off info alerts from a desktop?
A: Yes. From the Web, log in to your account. From the left-hand menu, select Alerts, and then click to clear the Alerts Enabled checkbox.

Q: How do I delete an info alert?
A: From the Web, log in to your account. From the left-hand menu, select Alerts. You will see a list of info alerts on the Alerts screen. To delete an info alert condition, click the trashcan icon for the specific info alert.

Q: How do I find my info alert address?
A: An info alert address is an e-mail address to which info alerts are sent. The info alert address is configured automatically for you when you first log into your account. The e-mail notifications are automatically sent to phonenumber@tmomail.net.

Q: How do I read messages for which I have received an info alert?
A: Go to the inbox of your mailbox to read your messages.

Q: Why am I not receiving info alerts when new e-mail arrives?
A: In order to receive info alerts, you must:

• Turn on info alerts, from either the Web or your phone.
• Have one or more info alerts configured (configurable from the Web only).
• Receive an e-mail that matches one of the configured info alerts.

Corporate e-mail

Q: How can I access my corporate e-mail?
A: Typically, to access your corporate e-mail, you will only need your username and password (you must be subscribed to an eligible plan to access corporate e-mail). How you access your e-mail is based on how your IT group has configured your corporate servers. Corporate e-mail can be accessed in one of three ways:

• Via Outlook Web Access or iNotes (must be Internet enabled) - no software is required
• Via POP3 or IMAP (must be Internet enabled*) - no software is required
• Via the Secure Mail Connector

Q: What is the Secure Mail Connector?
A: The Secure Mail Connector software allows you to access your corporate e-mail securely from your mobile device. Download and install this software to a computer that is always connected to your corporate network (e.g., do not download it to a laptop computer that you take with you when you travel). This software requires Internet Explorer version 4.0 or higher.

Q: If I delete a message from my phone, will it be copied to my Deleted Items folder?
A: Yes. For corporate (Microsoft® Exchange or IBM® Lotus Notes®/Domino®) and IMAP mailbox types, the message will be copied to the Deleted Items folder.

Q: If I send a message from my phone, will it be copied to my Sent Items folder?
A: Yes. For corporate (Microsoft® Exchange or IBM® Lotus Notes®/Domino®) and IMAP mailbox types, the message will be copied to the Sent Items folder.

Q: What is Outlook Web Access (OWA)?
A: Outlook Web Access (OWA) is a feature supported natively by Microsoft® Exchange systems and is enabled by default within the intranet. OWA provides secure Web-based access to a company's Exchange server. Employees can access their corporate e-mail by using an Internet connection and an Internet browser.

Q: How secure is Outlook Web Access (OWA)?
A: Outlook Web Access is a secure solution provided by Microsoft® that can be configured for HTTPS access.

Q: What are my options if my company does not enable Outlook Web Access to the general Internet?
A: If your organization does not wish to enable Web access over the general Internet, you can download the Secure Mail Connector.

Q: On the Advanced Provisioning screen, what does "None of the above" mean?
A: Select this option when your corporate e-mail server is not accessible from the Internet. In other words, if OWA is not enabled outside of the corporate firewall, this option should be selected.

Q: What is iNotes?
A: iNotes is a feature supported natively by IBM® Lotus Notes®/Domino® e-mail systems and is enabled by default within the intranet. iNotes provides secure Web-based access to a company's IBM® Lotus Notes®/Domino® server. Employees can access their corporate e-mail by using an Internet connection and an Internet browser.

Q: How secure is iNotes?
A: iNotes is a secure solution provided by IBM® that can be configured for HTTPS access.

Q: What are my options if my company does not enable iNotes to the general Internet?
A: If your organization does not wish to enable Web access over the general Internet, you can download the Secure Mail Connector (see below on how to download this client).

Q: In the Advanced Provisioning screen, what does "None of the above" mean?
A: Select this option when your corporate e-mail server is not accessible from the Internet. In other words, if iNotes is not enabled outside of the corporate firewall, this option should be selected.

Calendar and contacts

Q: Can I access my calendar and address book information?
A: For e-mail systems that include an address book and calendar, such as Microsoft® Exchange and IBM® Lotus Notes®/Domino®, My E-mail provides access to your e-mail, address book, and calendar. For any other e-mail mailboxes, you will not be able to access your address book or calendar.

Q: How can I access my calendar?
A: For e-mail systems that include an address book and calendar, such as Microsoft® Exchange or IBM® Lotus Notes®/Domino®, My E-mail provides access to your e-mail, address book and calendar. You can access your calendar from your t-zones phone by logging in to your My E-mail account.

Q: How much of my calendar can I access?
A: You can view your entire calendar and accept or decline meetings.

Q: How is my calendar synchronized?
A: My E-mail provides direct access to your calendar so no synchronization is required. Any changes you make to your calendar are instantly reflected on your phone.

Q: Can I add, delete, or edit my calendar appointments from my phone?
A: No, the calendar is currently read-only.

Q: Can I respond to a meeting request from my phone?
A: Yes, you can respond or decline a meeting request.

Q: How can I access my contacts from my phone?
A: For e-mail systems that include an address book and calendar, such as Microsoft® Exchange and IBM® Lotus Notes®/Domino®, My E-mail provides access to e-mail, address book, and calendar. For any other mailbox, you will not be able to access your address book. You access your contacts from your t-zones enabled phone by logging into your account.

Q: How many of my contacts can I access?
A: The contacts feature includes access to all the Corporate Contacts for corporate (Microsoft® Exchange or IBM® Lotus Notes®/Domino®) mailboxes and your Personal contacts stored on the e-mail server.

Q: Can I access my Global Address List (Corporate Contacts)?
A: Yes. For corporate (Microsoft® Exchange or IBM® Lotus Notes®/Domino®) mailboxes, you can access both your Corporate and Personal contact information.

Q: How are contacts synchronized?
A: My E-mail provides direct, real-time access to information. All actions are instantly reflected on your mailbox—so additions, changes, or deletions are instantly reflected in both the mailbox and on your mobile device. As a result, there is never any need for synchronization.

Q: Can I edit my contacts?
A: No. The contact information is currently read-only.

Security

Q: How does My E-mail ensure end-to-end security?
A: My E-mail enables end-to-end security from your wireless device to Outlook Web Access/iNotes over a Secure Socket Layer (SSL) connection. As a result, your entire communication is secure regardless of which wireless device you use to access your e-mail.

Q: Do you store a copy of the e-mail on your servers? Is it encrypted?
A: No. Unlike desktop-based solutions that forward e-mail to an external mailbox, My E-mail provides direct, real-time access to mailboxes. Since the mailboxes are accessed directly, no data is stored or forwarded outside the corporate firewall, making the solution secure and acceptable to IS department requirements.

Q: Do you store passwords? Are they encrypted?
A: Yes. If the user configures each mailbox to remember the mailbox password. In order to access mailboxes, My E-mail must store mobile numbers and passwords. All data is stored securely and encrypted. In case you do not want us to store your mailbox password, from the Edit option of your mailbox, click to clear the Remember check box.

Q: How do you secure the communication between a mobile device and the e-mail servers?
A: My E-mail enables end-to-end security from the customer's wireless device to Outlook Web Access/iNotes over an SSL connection. As a result, your entire communication is secure regardless of which wireless device you use to access your e-mail.