What do I need to do before using my phone while traveling internationally?
Overview
With WorldClass® service you can make calls worldwide at rates as low as $.99 per minute. All you need is a dual-, tri-, or quad-band device and WorldClass service on your T-Mobile account. All T-Mobile phones will work in Canada and Mexico.
If you would like to use your phone while traveling internationally, please perform the following steps:
Verify your phone is technically capable
To verify if your phone is technically capable, perform the following steps:
NOTE: All T-Mobile phones operate on the 1900 MHz band. However, many of the phones we sell are capable of using other GSM bands such as 850 MHz, 900 MHz, and 1800 MHz.
| 1. | Determine the bands in which your phone can roam. For more information, go to On which bands can I use my phone? |
NOTE: If there is not a band listed for your phone, it can only operate on 1900 MHz band networks while abroad.
| 2. | Determine which bands are available in the country/countries you are traveling to: |
| 1. | Go to International Roaming. |
| 2. | Select the country you will be traveling to from the drop-down menu. |
| 3. | View the carrier and frequency in the table provided. |
NOTE: If any of the GSM frequencies listed are the same as your device, you can use your phone on that carrier while abroad.
| 4. | For additional details, click View map to see the roaming coverage for your selected country. |
Activate WorldClass international service
To activate WorldClass international service, go to Contact Us.
There is no recurring charge or activation fee for this feature.
NOTE: Only the account owner may request activation. The account must be a T-Mobile postpaid account. (Prepaid and SmartAccess plans are not eligible.) Activation is subject to approval. You will also need a multi-band device for use overseas, though all T-Mobile devices will work in Canada and Mexico. Incoming and outgoing calls are charged at WorldClass rates, which are in US dollars and subject to change at any time.
Review per-minute rates for the country you are traveling to
To see the WorldClass rates for the country you are traveling to, from the Coverage menu, click International coverage.
Review how to access voicemail and use text messaging
For information on how to access voicemail while roaming, go to Using voicemail while roaming.
For information on how to access text messaging while roaming, go to International Services.
Write down our International Customer Care number
T-Mobile Customer Care: Dial +1-505-998-3793 (this is a FREE call from your T-Mobile phone) or 001-505-998-3793 (from a landline).
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