What Is Being Done to Improve Coverage in My Area?
We are constantly improving the towers and systems that we operate. Each year, we spend millions of dollars on installing new equipment and upgrading the existing systems. We actively test our systems daily and track problem areas. These areas are among the first to be targeted for improvements. For more information about your home coverage area, go to Personal Coverage Check.
To report a coverage problem in your area, please contact Customer Care with the following information:
To report a coverage problem in your area, please contact Customer Care with the following information:
- Your exact location with major streets
- The phone number you are attempting to dial or receive
- The signal strength on the device
- Whether or not the problem has occurred in this area before
- When the problem occurs
- Frequency of the problem
- What you hear when you try to make a call
- What the caller hears when they are trying to contact you
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