Multiline primary account holder permissions management
The Primary Account Holder has the ability to set online access permissions for the other people on the account. If you are the Primary Account Holder, you will have access to a Web page that allows you to choose how much information the other people on your account can view. You can also decide whether the other people are allowed to make changes to their rate plans, choose services, or have access to other options. For information on becoming the Primary Account Holder for your account, go to
How Do I Establish Myself as the Primary Account Holder for My Multiline Account?
NOTE: The designation of a Primary Account Holder does not apply to accounts with only one line, business, government, and T-Mobile Prepaid accounts.
For information on the default permission levels and services, refer to the following:
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My profile
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Service
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Primary Account Holder
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Other Users
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View billing address
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Yes
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Yes
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Modify billing address
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Yes
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No. Primary Account Holder can grant this permission.
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Modify paperless billing/reminder settings
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Yes
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No
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View paperless billing/reminder settings
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Yes
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Enrollment status only
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Billing and payments
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Service
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Primary Account Holder
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Other Users
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View current balance information
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Yes
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No. Primary Account Holder can grant this permission.
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View bill or statement for all phones on the account
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Yes
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No. Primary Account Holder can grant this permission.
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View bill or statement for logged in users
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Yes
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Yes
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Plan and services
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Service
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Primary Account Holder
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Other Users
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View plan information
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Yes
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Yes
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View optional service information for logged in users
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Yes
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Yes. Primary Account Holder can grant this permission.
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Change optional services for logged in users
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Yes
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Yes. Primary Account Holder can grant this permission.
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Change plan and optional services for other users on the account
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Yes
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No. Primary Account Holder can grant this permission.
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My phone
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Service
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Primary Account Holder
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Other Users
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View phone information for logged in users
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Yes
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Yes
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View phone information for other users on account
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Yes
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No. Primary Account Holder can grant this permission.
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Upgrade device for logged in users
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Yes
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Yes. Primary Account Holder can grant this permission.
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Upgrade device for other users on the account
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Yes
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No. Primary Account Holder can grant this permission.
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