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Select the plan or service topic you need help with:
Get help with JUMP!™, Premium Handset Protection®, and Lookout Mobile Security Premium.
Calling & messaging
Find information on calling and messaging, including caller ID, call waiting, CallerTunes™, Content Blocking, and voicemail services.
Get help with international roaming, calling, and texting services.
Find answers to questions about Family Allowances®.
Get help with Music Freedom and Rhapsody unRadio services.
Simple Choice plans
Get help for your monthly plan.
Pay in Advance (Prepaid) plans
Get help for your prepaid plan.
Web & data
Find information on web and data services, including Connect Me, Smartphone Mobile Hotspot, and Web Guard services.