• My battery suddenly stopped charging.

    This first started when my earphones would stop working and now the phone doesn't charge. The charger and earphones work other places, but the phone's holes feel loose. The salesperson instructed me to contact tmobile...
    bbrown147
    last modified by bbrown147
  • how can I turn off wifi calling?

    My phone locked up when I needed to make a call while I was out and about.  How can I turn off the wifi calling quickly so it will use the cellular network?
    joannebvt
    last modified by joannebvt
  • How do i activate wi-fi while phone is locked?

    Someone tried entering my passcode into my phone 20 times and each time was wrong. So now the phone is asking for my Gmail and password which i know. The thing is that my data and wifi are turned off and i am unable t...
    c.zavala
    last modified by c.zavala
  • Screenshot: Alcatel ONE TOUCH Evolve

    Learn how to take screenshots on the Alcatel ONE TOUCH Evolve.       Take a screenshot  To take a screenshot of the device display, follow these steps:   Press and hold the Power and Volume ...
    tmo_johnny
    last modified by tmo_johnny
  • Mobile hotspot: Alcatel ONE TOUCH Evolve

    Learn how to share your mobile internet with other devices using the Alcatel ONE TOUCH Evolve.   Go to: Connection icons for mobile hotspot Set up mobile hotspot Turn on / off mobile hotspot     &n...
    tmo_johnny
    last modified by tmo_johnny
  • Pre-installed apps: Alcatel ONE TOUCH Evolve

    Discover apps that come pre-installed on the Alcatel ONE TOUCH Evolve.       Pre-installed apps  The following apps are pre-installed on the device:   Calculator Calendar Camcorder Camera...
    tmo_johnny
    last modified by tmo_johnny
  • Cache partition: Alcatel ONE TOUCH Evolve

    Learn how to wipe the Alcatel ONE TOUCH Evolve through the hardware keys.       Wipe cache partition  If the phone is not working correctly, you may need to master reset it and also clear the cach...
    tmo_johnny
    last modified by tmo_johnny
  • Tethering: Alcatel ONE TOUCH Evolve

    Learn how to share your mobile data connection over a USB cable using the Alcatel ONE TOUCH Evolve.   Go to: Connection icon for tethering Drivers for computers Tethering via USB       Conne...
    tmo_johnny
    last modified by tmo_johnny
  • Time & date: Alcatel ONE TOUCH Evolve

    Learn how to set up the time and date on the Alcatel ONE TOUCH Evolve.   Go to: Auto-update time (NITZ) Set time & date       Auto-update time (NITZ)  To set the device clock to aut...
    tmo_johnny
    last modified by tmo_johnny
  • Language: Alcatel ONE TOUCH Evolve

    Learn how to set up the language on the Alcatel ONE TOUCH Evolve.       Change language  To change the language of the device and menus, follow these steps:   From any Home screen, tap the A...
    tmo_johnny
    last modified by tmo_johnny
  • First time use: Alcatel ONE TOUCH Evolve

    Learn how to use the setup wizard on the Alcatel ONE TOUCH Evolve.   Go to: Prepare the battery and SIM card Setup wizard       Prepare the battery and SIM card  Before using the device...
    tmo_johnny
    last modified by tmo_johnny
  • Sync: Alcatel ONE TOUCH Evolve

    Learn how to sync apps on the Alcatel ONE TOUCH Evolve.   Go to: Background data Sync apps & accounts       Background data  See the steps below under Sync apps & accounts for S...
    tmo_johnny
    last modified by tmo_johnny
  • Pictures & videos: Alcatel ONE TOUCH Evolve

    Learn how to delete pictures and videos on the Alcatel ONE TOUCH Evolve.       Delete a picture or video  To delete pictures or videos from the gallery, follow these steps:   From any Home s...
    tmo_johnny
    last modified by tmo_johnny
  • Internet browser: Alcatel ONE TOUCH Evolve

    Learn how to use the internet browser on the Alcatel ONE TOUCH Evolve.   Go to: Browser cache Browser cookies Browser history Browser windows open / close Turn on / off JavaScript       Br...
    tmo_johnny
    last modified by tmo_johnny
  • Text to speech: Alcatel ONE TOUCH Evolve

    Learn how to use Text to speech (which reads your messages out loud) on the Alcatel ONE TOUCH Evolve.   Go to: Set up & turn on Settings       Set up & turn on  To set up and us...
    tmo_johnny
    last modified by tmo_johnny
  • Data usage: Alcatel ONE TOUCH Evolve

    Learn how to manage data usage on the Alcatel ONE TOUCH Evolve.   Go to: Data usage indicator View data use by app       Data usage indicator  To turn on, set, or turn off the data usag...
    tmo_johnny
    last modified by tmo_johnny
  • Camera settings: Alcatel ONE TOUCH Evolve

    Learn how to change camera settings on the Alcatel ONE TOUCH Evolve.   Go to: Settings Set default camera storage       Settings  To change the settings for taking and displaying pictur...
    tmo_johnny
    last modified by tmo_johnny
  • Visual Voicemail: Alcatel ONE TOUCH Evolve

    Learn how to access Visual Voicemail on the Alcatel ONE TOUCH Evolve.   Go to: Change greeting Change password Listen to voicemail messages Set up Visual Voicemail (VVM) Turn off       Cha...
    tmo_johnny
    last modified by tmo_johnny
  • Voicemail: Alcatel ONE TOUCH Evolve

    Learn how to call voicemail on the Alcatel ONE TOUCH Evolve.   Go to: Call voicemail Set voicemail number       Call voicemail  To call your voicemail and retrieve messages, follow thes...
    tmo_johnny
    last modified by tmo_johnny
  • Email notification: Alcatel ONE TOUCH Evolve

    Learn how to set email notifications on the Alcatel ONE TOUCH Evolve.       Incoming email notification  To turn on and turn off email notifications, follow these steps:   Email From the Home...
    tmo_johnny
    last modified by tmo_johnny